Christopher Maddern

Christopher Maddern Email and Phone Number

CRM Consultant at Beyond CRM @ Beyond CRM
australia
Christopher Maddern's Location
Greater Brisbane Area, Australia
About Christopher Maddern

Chris has 7 years in the not-for-profit sector after taking up an administration role with Diabetes Queensland to support the implementation of the CRM, in 2011. Recognising his strong analytical mind set, streamlining workflow and creating a team work environment to enhance productivity innovatively. Chris was rewarded with a Peer Award from his colleagues and received the Diabetes Queensland Board Chairman's Value Award, in recognition of his commitment and passion to his work and as a role model through his volunteering efforts. The Executive and team leaders recognised his potential as an emerging leader and Chris was successful in moving into his current position as Membership Administrator, in 2014. Current projects include the membership renewal campaign, e-marketing and a member of the CRM implementation team, an incredibly challenging experience adopting a whole of business approach and an Agile project method, encouraging rapid and flexible response to change, very quick and focused.

Christopher Maddern's Current Company Details
Beyond CRM

Beyond Crm

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CRM Consultant at Beyond CRM
australia
Website:
beyondcrm.com.au
Employees:
6
Christopher Maddern Work Experience Details
  • Beyond Crm
    Crm Consultant
    Beyond Crm Feb 2019 - Present
    Brisbane, Australia
  • Diabetes Queensland
    Membership Officer
    Diabetes Queensland Jul 2017 - Feb 2019
    Milton, Queensland
    This role has evolved from a coordination orientated role into management position overseeing the success of the membership campaigns, utilising a synergy of data analysis and campaign management to deliver the annual renewal, monthly acquisition campaigns and the goals of a small sales team. Whilst maintaining integrity of data and its availability for the organisation, identifying opportunities for improvement to enable the organisation to focus on deliverability of services with a customer centric approach is critical. The role involves an ongoing position within a CRM system improvement team assisting with integration between other business critical systems.
  • Diabetes Queensland
    Membership Administrator
    Diabetes Queensland Jul 2014 - Jun 2017
    The role requires coordination of Membership campaigns, data analysis, improvement of data integrity, coordinating a sales driven outbound call centre. The position has involved a key position in a project team developing a new CRM (Customer Relationship Management) system. Proactively participating as a Workplace Wellness Ambassador, Workplace Health & Safety Representative and volunteering weekends to improve the profile of Diabetes Queensland both at flagship events & externally organized events.
  • Diabetes Queensland
    Business Support Services Officer
    Diabetes Queensland Sep 2011 - Jul 2014
    The role was a combination of responsibilities from inbound call centre operations, processing of financial transactions to coordinating the rotation of stock. The role started as a call centre operator which provided a shotgun knowledge of the whole business, quickly evolving into processing of financial transactions for membership, donations & event registrations. In the infancy of a new CRM (Customer Relationship Management) system, heading of many procedural creations & changes. show efficiency & drive the position transformed into day-end balancing and eventually, logistics of a high value stock rotation.

Christopher Maddern Skills

Membership Microsoft Dynamics Crm Customer Insight Email Marketing Data Analysis Trend Analysis

Christopher Maddern Education Details

Frequently Asked Questions about Christopher Maddern

What company does Christopher Maddern work for?

Christopher Maddern works for Beyond Crm

What is Christopher Maddern's role at the current company?

Christopher Maddern's current role is CRM Consultant at Beyond CRM.

What schools did Christopher Maddern attend?

Christopher Maddern attended Federation University Australia, Tafe Queensland Brisbane, Tafe Queensland Brisbane.

What skills is Christopher Maddern known for?

Christopher Maddern has skills like Membership, Microsoft Dynamics Crm, Customer Insight, Email Marketing, Data Analysis, Trend Analysis.

Who are Christopher Maddern's colleagues?

Christopher Maddern's colleagues are Derek H., Jane Davies.

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