Christopher Magana Email & Phone Number

California, United States

Cypress, California, United States

Los Angeles County, California, United States

Senior Risk Manager and Asset Protection Manager for WKS Restaurant Group. Responsible for (6) Six restaurant concepts nation wide. A proven proficiency in Loss Prevention, Internal Investigation(s) Case Resolution and Mitigation and Reduction in Workers Compensation and General Liability Claims. Proficiency in implementation of Safety policy and procedures to include OSHA and Environmental Safety

Los Angeles, California

Senior Risk Manager and Asset Protection Manager for DEN Restaurant Group. Responsible for Western Region for Denny’s Restaurants with market responsibility of Houston, Missouri, Illinois, Nevada, Arizona, California and Hawaii. A proven proficiency in Loss Prevention, Internal Investigation(s) Case Resolution and Mitigation and Reduction in Workers Compensation and General Liability Claims. Proficiency in implementation of Safety policy and procedures to include OSHA and Environmental Safety.… Show more Senior Risk Manager and Asset Protection Manager for DEN Restaurant Group. Responsible for Western Region for Denny’s Restaurants with market responsibility of Houston, Missouri, Illinois, Nevada, Arizona, California and Hawaii. A proven proficiency in Loss Prevention, Internal Investigation(s) Case Resolution and Mitigation and Reduction in Workers Compensation and General Liability Claims. Proficiency in implementation of Safety policy and procedures to include OSHA and Environmental Safety. Formerly Senior Asset Protection and Safety Manager Show less

CKE Restaurants (Carl’s Jr.)Regional Asset Protection Manager, Carl’s Jr. - Los Angeles, Valley and Ventura County Mar 2013 - CurrentResponsible for the Asset Protection Program in all Carl’s Jr. Green Burrito restaurant locations throughout Southern California to include Los Angeles Metro, Ventura County, Valley, and Orange County. Provide a direct influence and implementation of all Safety Initiatives, and Risk Management to include Workers Compensation, General Liability and… Show more CKE Restaurants (Carl’s Jr.)Regional Asset Protection Manager, Carl’s Jr. - Los Angeles, Valley and Ventura County Mar 2013 - CurrentResponsible for the Asset Protection Program in all Carl’s Jr. Green Burrito restaurant locations throughout Southern California to include Los Angeles Metro, Ventura County, Valley, and Orange County. Provide a direct influence and implementation of all Safety Initiatives, and Risk Management to include Workers Compensation, General Liability and OSHA claims. Deliver a focus on mitigation of loss through proactive partnerships with Insurance Co, Defense Council and detailed investigations. Implementation of Loss Controls initiatives in order to identify and correct internal and external theft through proactive use of exception reports, detailed visits and monitoring of sales and financial trends. • Support Safety Programs within the restaurants- Process/systems improvement, awareness training to drive a reduction in Workers Compensation, and General Liability Claims• Risk Management- Investigate, Prevention and Mitigation of all General Liability, Workers Compensation claims cross brand through leveraging of partnerships with third party insurance, legal counsel, and external investigations.• Internal/ External/ Supply Chain Investigations Show less

Los Angeles, California

District Loss Prevention Manager, Office Depot- Los Angeles, Valley and Ventura CountySep 2007 - CurrentResponsible for driving shrink initiatives to reduce shortage for (17) seventeen Office Depot locations in the Orange County and South Bay market, with experience covering up to (24) twenty-four stores during my role including market coverage of San Francisco, San Diego, Inland Empire, Ventura County and Los Angeles. Act as a support role for peer LPDM’s in initiating and closing… Show more District Loss Prevention Manager, Office Depot- Los Angeles, Valley and Ventura CountySep 2007 - CurrentResponsible for driving shrink initiatives to reduce shortage for (17) seventeen Office Depot locations in the Orange County and South Bay market, with experience covering up to (24) twenty-four stores during my role including market coverage of San Francisco, San Diego, Inland Empire, Ventura County and Los Angeles. Act as a support role for peer LPDM’s in initiating and closing multiple priority cases throughout the California region. Sustain and develop working relationships with DM partners in order to aid in shortage reduction plans, and trainings.• Sought out as a resource for aiding peers in initiation and overall case closure throughout California market. Ability to identify and close high priority cases for California market in order to impact overall shrink reduction.• I have built and sustained a working relationship with not only my specific DM partners but also been looked to by other DM business partners and senior leadership in order to aid in shortage reduction plans, trainings and overall LP and Operation partnerships Show less

Los Angeles, California

District Loss Prevention Manager, Big Lot’s- Los Angeles, Valley and Beach Cities Feb 2007 – Sep. 2007Aided in the launch of the Organized Retail Crime initiative with Big Lots. Responsible for Southern California’s 2nd highest shrink market to include Los Angeles metropolitan market, Orange County and San Diego. Managed the process of shrink reduction and conducted all aspects of safety and shrink control audits for my market and began the integration of operational business… Show more District Loss Prevention Manager, Big Lot’s- Los Angeles, Valley and Beach Cities Feb 2007 – Sep. 2007Aided in the launch of the Organized Retail Crime initiative with Big Lots. Responsible for Southern California’s 2nd highest shrink market to include Los Angeles metropolitan market, Orange County and San Diego. Managed the process of shrink reduction and conducted all aspects of safety and shrink control audits for my market and began the integration of operational business partners and Loss Prevention as one team• Began a process of safety awareness and established shrink awareness as a culture in my market• Began the integration of operational business partners and Loss Prevention as one team• Closed (2) two professional theft rings while working at Big Lots. Conducted controlled buys with RLPM partners. Show less

Orange County Area, California

District Loss Prevention Manager, Old Navy Stores- San Diego and Orange County California 2006 - 2007Responsible for the total loss prevention operation(s) of 17 stores with an annual volume of approximately $150 million. Trained, coached and mentored a direct staff of (6) six Loss Prevention Agents, (17) seventeen Store Managers, (34) thirty-four second-tier managers, and over (800) eight hundred associates. Responsible for creating business models for Loss Prevention resources… Show more District Loss Prevention Manager, Old Navy Stores- San Diego and Orange County California 2006 - 2007Responsible for the total loss prevention operation(s) of 17 stores with an annual volume of approximately $150 million. Trained, coached and mentored a direct staff of (6) six Loss Prevention Agents, (17) seventeen Store Managers, (34) thirty-four second-tier managers, and over (800) eight hundred associates. Responsible for creating business models for Loss Prevention resources including but not limited to agent deployment, CCTV, and hard tag EAS by effectively utilizing shortage analytics, CAP Index, and business partner feedback. • Turned around one underperforming district in Orange County South and elevated productivity and awareness in San Diego. This includes: Inventory, Shrink, Sales, LPA Turnover, Training programs, Planning, and Customer Service Performance. Achieved the top results within the Region for , Turnover reduction, and Bad Debt reduction• Implemented a “BAD DEBT ” program in both districts in order to effectively reduce shrink in controllable areas of transaction processing (Q4)o SD – OVERALL IMPROVEMENT OF $8,761 (B)o OC- OVERALL IMPROVEMENT OF $11,879 (B) Show less

Greater Los Angeles Area

Organized Retail Crime Manager, Gap Inc.- Los Angeles California and Las Vegas Nevada 2005 - 2006Responsible for Multi-Jurisdictional/ State coverage of (2) two regions, (18) eighteen districts, over (160) one hundred and sixty stores and (3) three brands including Gap Inc., Old Navy, and Banana Republic operating in the Los Angeles Metro market and Las Vegas Nevada Metro market. Responsible for undercover investigations, financial fraud training to all perspective stores, external… Show more Organized Retail Crime Manager, Gap Inc.- Los Angeles California and Las Vegas Nevada 2005 - 2006Responsible for Multi-Jurisdictional/ State coverage of (2) two regions, (18) eighteen districts, over (160) one hundred and sixty stores and (3) three brands including Gap Inc., Old Navy, and Banana Republic operating in the Los Angeles Metro market and Las Vegas Nevada Metro market. Responsible for undercover investigations, financial fraud training to all perspective stores, external investigations, high profile warrants and seizures, courtroom testimony, harbor/port and rail surveillance, undercover buys and training of all loss prevention business partners and law enforcement personnel on professional level theft techniques. • Trained and developed (155) one hundred and fifty-five managers cross brand, (142) one hundred and forty-two store associates, and (26) twenty six members of local and out of state law enforcement agencies. • Managed, implemented and facilitated ORC market blitzes in multiple stores located throughout the Southern California Region and Las Vegaso Resolved 30 cases all leading to prosecution for a total of $77k in Fiscal 2005o Arrested 15 known Habitual offenders and recovered $4.5k in Credit Card fraud• Recognized by outside BP’s and by local, state, and federal Law Enforcement as an industry leader in the ORC field• Single largest apprehension and recovery for Old Navy Outlet in Gap Inc $40k Show less

Manhattan Beach, California

Loss Prevention Agent- Manhattan Beach CA 2004 - 2005Responsible for all store side awareness for Loss Prevention initiatives for the highest volume in the region. Managed all internal/ external loss in store through use of CCTV and exception reporting. Trained all new hires including general managers, 2nd tier managers, and associates. • Consistently ranked the overall top Loss Prevention performer out of the Southern California Region in the Western Division. Focus categories… Show more Loss Prevention Agent- Manhattan Beach CA 2004 - 2005Responsible for all store side awareness for Loss Prevention initiatives for the highest volume in the region. Managed all internal/ external loss in store through use of CCTV and exception reporting. Trained all new hires including general managers, 2nd tier managers, and associates. • Consistently ranked the overall top Loss Prevention performer out of the Southern California Region in the Western Division. Focus categories were Agent productivity, Prosecution Rate, overall SHRINK results.• Developed and implemented a new “LP New Hire Orientation Packet” in Manhattan Beach and LA West• Developed and implemented “Black and White Project” – Parking of marked police vehicle in front of store during peak sales dates and Holidays Show less

Los Angeles, California

Loss Prevention Supervisor- Hawthorne, CA 2002 – 2004Oversaw all areas of Loss Prevention in a multi store deployment including (5) five stores in the Los Angeles metropolitan market. Responsible for (3) three direct reports that included scheduling, performance management and external/ internal case resolution. Implemented and oversaw shrink/ safety audit process, implementation of the POST certification which included powers of arrest for all loss prevention agents, and CCTV operation… Show more Loss Prevention Supervisor- Hawthorne, CA 2002 – 2004Oversaw all areas of Loss Prevention in a multi store deployment including (5) five stores in the Los Angeles metropolitan market. Responsible for (3) three direct reports that included scheduling, performance management and external/ internal case resolution. Implemented and oversaw shrink/ safety audit process, implementation of the POST certification which included powers of arrest for all loss prevention agents, and CCTV operation and installation. • Developed and implemented CODE CALLS for different levels of theft occurring in store locations• Over 250 External arrests• 22 internal interviews initiated with a success rate above 85% Show less

Greater Los Angeles Area

Calvin Klein / Macy’s Retail Sales Specialist- Southern California Market- So. CA 1999 - 2002Responsible for the total operation of 5 Macy’s locations. Had a direct staff of 2; assisted with the management to run both the Men’s and Women’s fragrance bays pending the needs of business. Responsible for: Maintaining LY sales, launching and promoting new fragrance lines by CK, developing, implementing and running large scale promotion parties in both private and public settings.… Show more Calvin Klein / Macy’s Retail Sales Specialist- Southern California Market- So. CA 1999 - 2002Responsible for the total operation of 5 Macy’s locations. Had a direct staff of 2; assisted with the management to run both the Men’s and Women’s fragrance bays pending the needs of business. Responsible for: Maintaining LY sales, launching and promoting new fragrance lines by CK, developing, implementing and running large scale promotion parties in both private and public settings. • Ranked #1 overall in the region for launch of limited CK ETERNITY lines. 1 of 8 RSS’s• Consistently recognized as an “out of the box” thinker for new and better ways to drive sales Show less