In my capacity as director of training and education, I managed a team of skilled trainers and educators in running an industry leading training program that consists of a 2 week, lab based retail training program, spot lab and location based wholesale training sessions and a robust offering of classes accessible to the general public. Strategically I was responsible for the adaptation of existing standards, and creation of new benchmarks, to the current state of the business, scaling a quality focused approach to growth. I served as a member of the Coffee Strategy Team, which served as the guiding council on all coffee related decisions, including but not limited to sourcing practices, product definitions and goals, quality control, and customer education.