Christopher Malla Email & Phone Number

Derby, Gb

• Knowledge transfer activities, both in-country and globally

• Staff mentoring and coaching and providing technical assistance and First point of contact for escalations / queries from colleagues• Worked efficiently to strict SLA targets while adhering to RBS legislation processes.• Build up and solidify good contacts with areas both internal and external to the business area.• Liaising with business and internal stakeholders to gather requirements for intranet site development, amendment & Co-ordination of user acceptance testing and… Show more • Staff mentoring and coaching and providing technical assistance and First point of contact for escalations / queries from colleagues• Worked efficiently to strict SLA targets while adhering to RBS legislation processes.• Build up and solidify good contacts with areas both internal and external to the business area.• Liaising with business and internal stakeholders to gather requirements for intranet site development, amendment & Co-ordination of user acceptance testing and sign-off• Knowledge transfer activities, both in-country and globally• Identify several areas of Service Improvement and put forward new ideas• Software deployment and Virtual Desktop Infrastructure configuration.• Creation and management of user accounts and mailboxes & for bespoke applications.• Creation of shares, folders and restricting access via Active Directory.• Creation\Amendments of Visual Basic Perl Scripts to aid remote software deployment processes• Management of mailbox and server limits with Exchange System Manager.• Daily use / support of the following applications: Netware Admin; Lotus Notes (4-8) and Domino Admin; MS Exchange; Windows NT4; Windows Server 2000/2003; Outlook 97, 2000 & 2003 – Configuration / Support. Show less