Christopher Malone Email & Phone Number

New York, Ny, Us

Santa Clara, California, Us

Acting as a trusted advisor to existing accounts to create growth and sustainability in a rapidly growing industry. Established account specific strategies to determine customer needs and wants, ensure data availability, protection, and customer success.• Subject matter expert for past and present Hitachi SAN, NAS, and object storage installation, configuration, and implementation.• Diagnosed and solved hardware failures across different Hitachi platforms, mitigating performance impacts in varying environments.• Consultatively met directly with customers to educate them on configuration best practices, providing a healthy and optimal use of Hitachi products for current and scale up needs.• Exceeded in software and firmware upgrade metrics, while adhering to customer compliance and change procedures, ensuring environment up-time. • Worked directly with system engineers to manage project plans as needed to fit the customers’ requirements, while maintaining the project timeline.• Troubleshoot and solve network connectivity between storage devices and other vendors such as, Cisco and Brocade.• Developed training structure for new employees to ensure customer support cases are completed properly and to the satisfaction of the customer.• Maintained knowledge of current data backup and recovery concepts to better assist customers.• Utilized CRM software; Salesforce on a daily basis to oversee customer cases, orders, and manage projects.