Key Responsibilities Include* Providing leadership and a central senior point of contact for the Store Systems Helpdesk* Customer requests and complaints effectively managed to resolution and in line with customer expectations. * Provide training/technical support on site as required for both Independent and Company stores.* Identify opportunities to improve existing processes and streamline helpdesk operations* Be central to the development and delivery of the annual… Show more Key Responsibilities Include* Providing leadership and a central senior point of contact for the Store Systems Helpdesk* Customer requests and complaints effectively managed to resolution and in line with customer expectations. * Provide training/technical support on site as required for both Independent and Company stores.* Identify opportunities to improve existing processes and streamline helpdesk operations* Be central to the development and delivery of the annual DART User Group Meetings* Improve customer service via Regular Survey's and user feedback* Generate statistics and measure KPI's * Develop Analysts via constant training and guidance * Provide Level 3 support for various Retail Systems including Microsoft Dynamics AX, Optemizer, DART, iOpt and Prostix* Faciliate attendance at HTH / Mitre 10 Trade Shows.* Assess individual employee performance against Business Objectives and provide timely + suitable feedback Show less

Implement Retail Point of Sale Systems from Conversion to Go Live and ongoing support.Responsibilities Include-Level 1-3 Hardware & Software Support -Machine Configuration-Conversions from Existing POS Solutions to new systems-Training users remotely and in person.-Hardware Refreshes at Existing sites-Travelling Nationally and Abroad visiting new customers.-Configuring and Testing new Hardware and Software