I am a seasoned Senior Client Experience professional with over 20 years of customer service, operations management, strategy development, and leadership expertise. Recognized for demonstrating a natural aptitude for creating and executing impactful process improvement initiatives to optimize operational efficiency and enhance client retention, as well as for applying successful employee training and development techniques to build and lead high-performing teams, I have a verifiable history of contributing directly to company growth throughout my career. Professional focal points include technical proficiencies, change management, performance evaluation skills, and the ability to adapt to ever-changing situations in a fast-paced environment. My most recent role was a Senior Manager, Payroll Platform with TriNet HR. Under my leadership, I utilized my industry knowledge and extensive skillset to oversee a team of customer success representatives, resolve a diverse range of customer inquiries related to payroll and benefits, and create SOPs to enhance the customer experience. In addition, I liaised with senior management and cross-functional teams to ensure that the organization’s overall service and support structure was driving our goals forward, improving the client satisfaction, and maximizing success. Colleagues describe me as a progressive, driven, down-to-earth, technical, and managerial expert who can be relied on to develop and implement impactful customer success solutions with a client-first mindset. I am interested in connecting with former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect. I am pursuing new opportunities and can be reached through this profile, or by e-mail at: mansfieldcdm@gmail.com