 Responsible for ensuring growth and profitability by implementing and achieving the company sales goals, financial and strategic goals, holding all team members accountable, and maintaining the highest level of customer service and a first-class shopping experience.• Oversee 3 retail locations, service department, construction department, and the central warehouse• Expert on all things Ultra Modern, including the products, services, and SOP’s• Recruit, hire, onboard, train, mentor, discipline, coach, and terminate employees• Upholding the expectations of the highest level of customer service and satisfaction• Handling escalating customer situations to come to a favorable outcome• Planning weekly company meetings for training, sales, safety, operations, and human resource topics• Attending vendor training, in-person and virtual• Attending vendor events and trips, national pool and spa shows and conventions• Works with owner and controller to set budget, gross margin goals, payroll percentages, and department goals• Monitor employee, manager, and department progress throughout the year to achieve goals• Produce innovative ideas to grow the business, streamline processes, and drive sales

BIOLAB – A KIK CUSTOM PRODUCTS COMPANY~ Lawrenceville, GA (August 2014 to January 2020) District Sales Manager Responsible for raising and retaining assets within a geographic territory. Continue to strengthen relationships with existing dealers through sales support, training, and maximizing the value that customers enjoy from their relationship with BioLab.• Utilizing marketing materials and incentive programs, increase product sales to current dealers by displacing competitor’s products with BioLab’s innovative and proprietary brand• Maintain open communication with dealers via phone conversations, email, and text• Continue to build relationships with high priority dealers through regular on-site visits• Monthly visits to any dealers identified as high-risk• Provide dealers with technical chemical and product training (H2Know Classes) while incorporating suggested sales techniques• Identify prospective dealers within the territory that have the qualities of a potential BioLab partnership• Manage a five-state territory which requires overnight travel (70% travel annually) and effectively using organizational and time management skills• Maintain a Customer Relationship Management system (CRM)• Provide timely reports (i.e. sales, expense, and field intelligence)

• Sales success through market and district selling programs and recognition for team members• Manage business to business sales teams throughout Arizona, California, New Mexico and Texas• Manage every facet of daily operations including: strategic execution, budgeted sales and expense delivery, HR management, recruitment, customer service, loss prevention, merchandising, training & succession planning, organizational compliance, mentorship and motivation• Direct responsibility for P&L functions; sales, gross margin, and store expenses. • Analyze sales data to identify goals in multiunit district and establish future sales targets• Develop and implement programs by mentoring and motivating store teams to set the goals and targets of individuals and stores to meet company objectives• Team Member performance and coaching – evaluate, offer feedback, provide additional training, coaching and mentoring as needed for development.• Monitor staffing levels and recruit deserving professionals to the management team to maintain operational requirements• Interview, hire, train and mentor new team members in groups and as individuals• Provide important research for product pricing to ensure competitive and quality products• Communicate concisely to the management team for effective store operations and district goals• Promote integrity and honesty mentoring team members as individuals to achieve their potential• Respond to customer feedback and concerns to exceed their expectations• Take necessary actions for opening new stores with new store setup, hiring and recruiting supportive team members along with the required training and coachingKey Results • Improved comparable sales within District and increased average per customer spend each year • Opened 3 new Stores and remodeled 2 stores • President’s Club Award Winner 2010 for Top Sales Producer within Region• Graduated Leslie’s Leadership, Game of Work and CPO Certification Programs

• Managed store during very high volume and fast paced times smoothly with exemplary leadership for the team• Reviewed P&L statements and sales data to identify store issues and establish future sales targets • Developed action plans and trained store team to meet sales and operational objectives• Coached and held team accountable for sales goals and superior customer service • Delegated and communicated responsibilities for smooth store operations• Reviewed store environment and team to offer coaching for improvement to achieve goals• Managed store staffing levels to maintain store operations and procedures• Communicated accurately to the team for effective store performance• Responded to customer feedback and concerns to meet their needs• Managed store operations and performance independently in a fast-paced environment• Market leader and District Manager Assistant • Excelled in building and motivating team members. Developed many team members to leadership positions. Key Results• Top Commercial Sales Volume performance 2007, 2008, 2009 • President Club Award winner 2007 for Top Sales Producer within District• Increased customer count and average spend each year• Closed one of the largest commercial bids from a retail store in Leslie’s history

Assisted Teacher with in-class instruction for CADAM and CATIA drafting programs.Assisted Students during lab hours to complete assigned drawings.

Blueprint inspection and correction.Incorporation of Change Orders.Drawing updates.Upholstery design.CADAM operator and trainer.