Christopher Mansur Email & Phone Number

Monroe, WA, US

United States

Everett, Washington

• Started as remote customer service and technical support for customer billing and technical issues.In 2015 the department was recognized for high performance and was transformed into a new positionof technician day of.
• Spearheaded rebuild of advanced support agent training as project manager.
• Coached and trained agents through peer-to-peer training programs.
• Have been voted as top teammate and MVP by my peers.
• Converted advanced support agent process workflow and documentation into an interactiveOneNote.

Shoreline, Washington

• As a help desk supervisor, I lead a team of IT and sales agents with the goal of maintaining regularweekly metrics and performance. I was in charge of weekly scheduling and coaching of the team as wellas action plans.
• I was promoted from help desk agent to supervisor after over a year of hard work and takinglead on projects and events for the team.
• Designed several documents for department check ins that was utilized in multiple storelocations.

Lynnwood, Washington

• As a help desk agent, we supported customers with pc technical issues and recommendations oncomputer hardware and software. We worked directly with sales agents in order to drive sales andprovide additional.
• I was promoted to lead in order to take charge of team weekly schedules
• As lead I optimized check in procedures, designed department documentation, organizedpriority of work being handled by the team and lead preparation of regular sales events.

Lynnwood, Washington

⦁ Promoted to District Help Desk Specialist in charge of store level team of agents⦁ Created optimization programs for store agents to run for faster turnaround times.⦁ Trained and completed Certifications for computer hardware repair.