Christopher Mansur Email & Phone Number

Monroe, Wa, Us

United States

Everett, Washington

Started as remote customer service and technical support for customer billing and technical issues.In 2015 the department was recognized for high performance and was transformed into a new positionof technician day of job support. We support techs in the field with advanced troubleshooting andnetworking issues.In 2020 the proven continued success led to the department being given the additional responsibilitiesof technician schedule and job routing.• Spearheaded rebuild of advanced support agent training as project manager.• Coached and trained agents through peer-to-peer training programs.• Have been voted as top teammate and MVP by my peers.• Converted advanced support agent process workflow and documentation into an interactiveOneNote.

Shoreline, Washington

As a help desk supervisor, I lead a team of IT and sales agents with the goal of maintaining regularweekly metrics and performance. I was in charge of weekly scheduling and coaching of the team as wellas action plans for performance.• I was promoted from help desk agent to supervisor after over a year of hard work and takinglead on projects and events for the team.• Designed several documents for department check ins that was utilized in multiple storelocations.

Lynnwood, Washington

As a help desk agent, we supported customers with pc technical issues and recommendations oncomputer hardware and software. We worked directly with sales agents in order to drive sales andprovide additional installation and set-up options and instructions.• I was promoted to lead in order to take charge of team weekly schedules• As lead I optimized check in procedures, designed department documentation, organizedpriority of work being handled by the team and lead preparation of regular sales events.

Lynnwood, Washington

⦁ Promoted to District Help Desk Specialist in charge of store level team of agents⦁ Created optimization programs for store agents to run for faster turnaround times.⦁ Trained and completed Certifications for computer hardware repair.