Christopher Mao Email & Phone Number

Chicago, Illinois, Us

• Successfully sell new and pre-owned vehicles by offering thorough explanation of 20+ models' performance, application, and benefits• Generated 2000+ leads and improved customer conversion rate by 12% using CRM data entry for all sales • Serve as the first point of contact between client and dealership and provided advice and recommendations, ensuring a personal customer satisfaction score of 95%• Build and maintain strong customer relationships through timely and clear communication, with 25% retention rate

• Managed daily operations and communication between vendors, staff, and clients through the creation of marketing plans, event budgets, and timelines • Coordinated room setup, A/V, menu development, and logistics to guarantee successful execution of over 50+ large-scale events such as weddings, conferences, and dance competitions• Provided flexible in-person support at events through client-facing roles in hospitality, service, and security

Brooklyn, Ny, Us

• Owned and operated a home goods dropshipping store that scaled to $100k+ revenue in 8 months• Analyzed market trends to research pricing optimization to increase sales and customer interactions, wrote product copy for listings, and provided customer experience support• Hired and trained a virtual assistant to assume responsibilities such as creating product listings, handling order fulfillment, and customer service• Conducted competitor research and keyword analysis to identify high potential generating opportunities and conceptualize of new product directions

• Provided administrative support by scheduling meetings and appointments for a law firm partner, client support via phone and email, as well as general support to all departments• Created a new system for organizing and managing documents that was implemented by the whole office• Welcomed clients entering into the office, direct them to the correct meeting room or office and log visits

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General