IT Service Manager and business undergraduate student currently working as a Knowledge Manager (KM) for Network Rail. Drawing on 8 years of IT experience in various industry and business sectors. I'm a highly effective communicator with the ability to develop relationships, lead digital transformation, introduce business change and demonstrate tangible business benefits.In my current role, I'm solely responsible for the creation and effective delivery of KM governance, policy, process and technology within NR IT Operations. Facilitating the 'just-in-time' creation, maintenance and continual improvement of all knowledge assets for 300 members of staff from an array of ITIL management practices and roles; ultimately delivering a safe and efficacious railway.We live in the age of information, knowledge is the fundamental value many of us bring to our roles. Without effective capture, development and sharing, we cannot make informed decisions and both organisations and individuals are unable to realise their full potential:“If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.” ― George Bernard Shaw𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲Knowledge Management - Power BI - Developing business relationships - Policy making - Chatbot - Self-service product development - Deflection / Shift-out - Knowledge Centred Service - ITIL - Organisational learning - People management - ServiceNow - Coaching - Training - Mentoring𝗛𝗼𝗯𝗯𝗶𝗲𝘀 𝗮𝗻𝗱 𝗜𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝘀Reading - Philosophy - Brazilian Jiu-Jitsu - Climbing and Bouldering - Learning - Volunteering - Public speaking - Film photography - Snowboarding