Christopher Markowski Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

This position provides engineering focused application support for Epic. Areas of concentration are in Windows, VMware, VDI and Citrix technologies and related components (e.g. File/Print, Messaging, Patching, AV, OS Monitoring, Backups, Hardware configuration/troubleshooting). Participates in research, design, installation, integration, support and optimization of a variety of technologies as a part of the information technology infrastructure and applications environment. Performs work on new project installations, system/infrastructure upgrades, and system/infrastructure performance management. Contributes to process and system support documentation.

Grand Rapids, Mi, Us

Under direct supervision, communicates and works together with customers to configure, install, preventatively maintain, improve, and troubleshoot client technologies, their systems and integrations that optimize the end user experience. Associate learns the importance of customer service skills, empathy and urgency toward customers, as the point of contact for problem coordination and resolution. Serves as resource on technology projects and initiatives. Documents problems and resolutions. Escalates appropriately when necessary.

Grand Rapids, Mi, Us

Under direct supervision, communicates and works together with customers to configure, install, preventatively maintain, improve, and troubleshoot client technologies, their systems and integrations that optimize the end user experience. Associate learns the importance of customer service skills, empathy and urgency toward customers, as the point of contact for problem coordination and resolution. Serves as resource on technology projects and initiatives. Documents problems and resolutions. Escalates appropriately when necessary.

Tampa, Fl, Us

The Customer Service Technician is responsible for responding to a variety of customers via phone, email, and help tickets. Duties include taking help desk calls, processing various service requests, and providing exceptional customer service skills to judges, clerks, sheriffs, and other Kent County personnel. Often utilizes SCCM tool to remotely resolve a majority of customer issues with computer.

Cleveland, Oh, Us

Position is responsible for upgrading desktop and laptop computers from Windows XP to Windows 7. Upgrade process includes migrating local data and profiles using USMT. Systems are imaged using Windows Deployment Services and technician is responsible for installing software applications, peripheral equipment, as well as configuring unique user settings and testing.

Hanover, Md, Us

Performed various lifecycle services for Johnson Controls while contracted with HP. Responsibilities included maintaining a high level of customer support/satisfaction, upgrading end of lease PC’s with replacement computers, and providing day one support for users who migrate from a Windows XP operating system to a Windows 7 operating system while using an expertise troubleshooting method.

Kalamazoo, Mi, Us

Daily responsibilities include performing scheduled system checks while adhering to strict SOP guidelines, virtual and physical server installation, repair, monitoring and general maintenance. Additionally, this position also involves helpdesk calls to support customers with hospital applications and technical hardware. Tasks include IT phone support, diagnostics, repair, remote desktop support, interpersonal communications and end-user systems education for my fellow Bronson Healthcare Group teammates.

Framingham, Ma, Us

Position required heavy customer solutions skills such as, pc sales, in store and phone support for customer’s technical issues/questions, overcoming customer objections, also product/application education and support. PC repair duties focused on computer diagnostics, application installation, troubleshooting, virus removal, OS installation, networking with LAN/WAN, hardware upgrades and installation, pc warranty claims management, shipping/receiving coordinator for computer manufacturer warranty repair in a corporate retail environment.