Christopher Marrazzo Email & Phone Number

Gainesville, Florida, United States

• Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, network infrastructure, printing/scanning devices, software, and other products. • Maintain, troubleshoot and improve Azure Active Directory, Exchange Online, and O365 environments. • Diagnose and troubleshoot hardware, software, and network issues providing accurate and detailed documentation. • Provide both in-person and remote technical support to dispensaries and production facilities, visiting each location in person at least once per week. • Provide on-call technical support along with scheduled after-hours maintenance activities such as patching, updates, rollouts, etc. • Monitor sites and resources and act on alarms in an efficient manner. • Connect with the IT Manager to ensure all tasks are completed in a timely and efficient manner. • Complete tickets assigned by the internal ticket managing system, elevating any issues to the IT Manager when necessary. • Perform and participate in additional IT projects and priorities as needed. • Coordinate with IT-related vendors and provide onsite support when required.

New York, New York, United States

• Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.• Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.• Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.• Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.• Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.• Participates in training programs to continuously improve product knowledge and service skills.• May assist in training new employees or serve as a go-to person for team members.• May manage hardware capacity and performance and assess hardware needs.

Gainesville, Florida

• Monitors the status and operations of computing and networking systems.• Follows documented procedures in dealing with production incidents of these processes.• Monitors console systems and peripheral equipment.• Monitors the status and operations of data center infrastructure. o Used Cherwell Ticketing System to document any alerts to be routed to the correct department/team.• Manage printed output correctly from data stream to filling in appropriate pickup locations using RJE software, multiple printers, and I/O books.• Conducts routine inspections on equipment and reports any abnormalities.• Assists with monitoring all new or surplus equipment.• Ran Ad Hocs requestsin a timely manner.• May assist with the asset management of IT equipment.• Assist with the UF Help Desk customer calls, such as: o Account creation o Account access o Edit account information via Active Directory (ex. address, phone number, etc.). o Other technical support needs (ex. connecting computers/devices to the internet, printer, etc.).• Experience working remotely while doing all tasks above (March 2020-March 2021).

Gainesville, Florida

• Monitoring and reporting on the status and operations of the data center infrastructure.• Conduct routine inspections on equipment.• Assist with UF Help Desk customer calls.

Lake Buena Vista, Florida

• Provide assistance and customer relations support to guests• Provided package handling services for guests including pick-up, organization, sorting and keying guest contact information. • Responsible for monitoring incident tracking and solutions.

Palm Harbor, Florida

• Directly assist veterinarians in medical & surgical care of out-patient and in-patients• Direct the efforts of the veterinary care team as head technician• Obtained, processed, and analyzed lab samples• Inventory control• Set up & maintained workstations, server, LAN, printers, and phone system.• Responsible for monitoring the health of the LAN hardware and database management• Set up & maintained social media presence on Facebook, Instagram, & Twitter.

Oldsmar, Fl

• Provide assistance in LAN set-up, network configuration and organization, software and printer installation, and cabling • Solo installation of printers and work stations and integration with LAN’s

Bachelor Of Science (Bs), Animal Sciences

Activities and Societies: Pre-Veterinary Medicine Club

Computer Science

Biomedical Sciences, General

Activities and Societies: Pre-Veterinary Club

High School Diploma