Experienced Business Development & Operations Manager. Extensive experience in building teams & resilience within a business, ensuring we are all working collectively in order to take businesses to the next level. A proven track record of driving business growth through effective strategic planning and effective relationship management. Analysing market trends, to seek opportunity & deliver action plans. With over 10 years experience in public sector, hospitality & customer service. I am extremely passionate about business change and solving problems to make and help a business grow and be successful using strategic, marketing & operational planning. Helping businesses Improve, restructure and transform…. Heading up teams in administration, customer service, sales & clinical. Knowledge in business finance & NHS frameworks. Over the years, I have taken up roles such as director of governance, data & quality, recruitment and head of CQC inspections. All parts of general practice management, becoming part of a Leadership Management Team working with a primary care network and Knowsley & Liverpool clinical commissioning groups.