Install, configure and upgrade new and existing fax server application at customer site. Investigate and isolate customer system issues via telephone or remote tools. • Assess client’s network infrastructure and make technical recommendation that meets application requirements.• Configure windows server roles, local security policies, local user and group accounts.• Install and configure Microsoft SQL application and database. • Configure Microsoft Open Database Connectivity(ODBC) interface to connect to SQL database.• Install and configure proprietary fax server application to allow communication between fax server and Sunquest hospital laboratory and pathology diagnostic application.• Troubleshoot client application issues reported through automated ticketing system, email or phone• Utilize wireshark packet capture to diagnose and determine if fax failures are application or network related and pinpoint where in the transmission process failures occurred. • Work with clients and carrier network technicians and engineers to isolate, troubleshoot and resolve circuit or phone line issues.• Troubleshoot in-house computer, application and network related issues.

Responsible for monitoring Verizon Wireless switching network of all cellular tower alarms from a centralized Network Operations Center (NOC) ensuring high availability and attainment of service levels.

• Provide level 1 support via phone, email and online portal.• Monitor Avon's Enterprise applications and global Network Infrastructure.•Perform Incident Management in an effective and timely manner, including resolution, documentation and communication of incidents for Avon global customer base.• Utilize Remedy Ticketing System.• Utilize Active Directory to manage users account.

• Provides Help Desk Technical Support to End-Users• Hardware Installations and Replacements• Hardware/Software Error Failure Assessments• Perform Backup of Servers• Monitor and Re-Route Print Queues• Patient Data Reconciliations through the Clinical Information System (CIS), the Financial Management System (FMS) and the Lab Information System (LIS)

• Upload and Download files from remote file server• Electronic Data Interchange(EDI) between home office and offshore vendors• Resolve exception report errors• Verify work performed by offshore vendors

• Utilized aerial photos and digitized maps to pinpoint property locations in relation to Federal Emergency Management Agency flood guidelines • Coordinated workload to ensure orders were processed in a timely manner to meet strict turnaround times• Made daily routine calls to various county clerks and property appraiser offices to obtain additional information identifying parcels and to help fulfill daily certifications• Provided guidance to less experienced processorsCOMPUTER Languages and Software SKILLS C, C++, COBOL, Pascal, HTML, MS Office, Lotus, DreamweaverOperating Systems Windows 98, 2000, XP, UNIX