Christopher Martinez Email & Phone Number

Los Angeles, California, United States

Technical Support: Delivered front-line technical support to end-users, resolving issues related to hardware, software, and network connectivity. Resolved application, software and hardware issues in a timely manner providing clear ticketed documentation. Utilized NinjaRMM and Splashtop to successfully resolve tickets via remote trouble shooting. Experience with application troubleshooting ranging from Adobe Acrobat, Microsoft Office Applications, AutoCad and Cloud Storage Applications. Customer Service: Provided excellent customer service, addressing technical concerns and inquiries in a timely and professional manner. Over 125+ documented cases of positive customer feedback, highlighting comprehendible communication, technical knowledge, tenacity to get the job done and overall elevated customer service. System Setup: Assisted in the setup and configuration of computer systems / installation of applications, and peripheral devices. Streamlined company process and procedure for Workstation Onboarding. Utilize Microsoft Autopilot, Intune and NInjaRMM to successfully configure workstations for end user experience. Network Support: Supported network infrastructure and completed troubleshooting connectivity issues.Asset Management: Managed IT assets, including inventory tracking and disposal of outdated equipment and advisement of replacement machinery.Documentation: Authored, maintained, updated and optimized comprehensive records of all support interactions, ensuring accurate and up-to-date documentation to ensure proper streamlined process and procedure.

• Worked a minimum of 40 hours a week and earning a full academic scholarship by my senior year.• Daily responsibility include managing team equipment, laundry for 100+ players and a full coaching staff and coordinating with coaching staff for initial set up of practice and clean up of practice.• Game day and travel day responsibilities include but not limited to...Gameday Responsibilities ...• Set up of player and coaches locker room.• Reorganization of players locker room, coaches locker room, visiting team’s locker room and official’s locker room.• Retrieval of player personal to establish a direct line of communication with coaching staff located in the press box.• Collection and processing of game uniforms, helmets, and coaching staff’s clothing.• Manage and coordinated the return of all player and support staff equipment from field to transportation.• Retrieving active game balls when overthrown, run out of bounds, field goals and return back to the referee. • Quality check of player hardware and communication headsets used by coaching staff, sideline equipment set up, assist in player warm up.Daily practice responsibilities include ...• Managed new interns on day to day facility responsibilities.• Instructed interns for skill-specific position group responsibilities included in daily practice up and clean up, instruction on how to run drills and take care of specific position coach.• Responsible for a position coaches and group’s needs regarding equipment during practice.• Setting up needed equipment before and during practice as well as assisting in ensuring the smooth flow of drills and practice.

Bachelor Of Science - Bs, Mathematics

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