- IICRC certified Instructor in the WRT and ASD categories - Provide training and mentorship to employees of our national system- Responsible for the creation, editing and publishing of training content to be distributed to our company on a national level.- Perform analytical research to determine training needs.- Conduct training classes for employees of all levels. - Present at annual management meetings regarding operational training.- Provide onsite managerial assistance to branch and franchise operations- Regularly evaluate the training performance to ensure it is compliant with company direction.- Assist in overview of asset transfers and allocations.

- Contributing member of a team given a Best In Class rating from our Vendor Partner Program.- Contributed to the growth of the company’s Insurance Vendor Water Restoration Program from two million dollars in 2015 to seventeen million dollars in 2017. - Operated as a liason between the company and our vendor partners to resolve disputes. - Authored the Standard Operating Procedure that has since been adopted as the guideline for the Branch Operations Water Quality Assurance Team at Stanley Steemer.- Trained team members in applicable software needed to perform job duties.- Trained new Water Managers in field documentation of water restoration projects.- Audited job project files for accuracy before submission to our insurance partner- Utilized Xactimate to write final estimate for water restoration projects based off of the field report in Mica- Educated field staff in ways to improve their water restoration efforts based on my auditing of their project files

- Responsible for handling insurance claims from policy holders residing in four counties of the State of Ohio. - Inspected residential and commercial property losses to determine cause of loss, extent of damage, scope of repairs and coverage- Attended training courses in residential and commercial construction- Understand the drying principles utilized by emergency restoration companies to ensure appropriate service for our policy holders- Orchestrated communication between the policy holder, the restoration company and the insurance company to ensure an efficient claims process- Utilized Xactimate to estimate restoration and repairs- Trained Co-Workers in best practices for property restoration claims during monthly office meetings- Representative for the company during arbitration regarding liability claims