~$60,000 cost reduction to cellular accounts. Hands-on work with server setup and maintenance. Network setup (including cable installation), maintenance, security, and troubleshooting. Rolled out new anti-virus software to protect data. Setup and configured new users as well as reimage and backup users. Deployment of new laptops and desktops. Upgraded software on servers, desktops, and laptops. Provided technical support of desktops and laptops for office and field end-users. Troubleshooting assistance for 500 users in North American Region for Windows 7. Managed Active Directory accounts and Exchange accounts. Developed SharePoint workflow for accounting team. Wireless network setup and maintenance. Maintain and setup Cisco VOIP phones. Build and setup new servers. Install VM on servers.

- Customer focus, professionalism, and complex problem solving resulted in highly visible project work and direct client interfacing. Developed, implemented, maintained information security policies and procedures. Ensured compliance for security, SAS70, and Sarbanes-Oxley clients, resulting in clean audits with no findings. Provided Call Center technical support and solutions increasing customer satisfaction. Tasks included resolving technical failures in a timely manner, automating application monitoring tools, and providing technical expertise for application upgrades. Prepared technical training and process documentation for team to aid with day-to-day support issues. Ensured compliance for Hackersafe, PCI and Penetration vulnerability testing. Performed compliance checks on 375 Unix servers. Provided 24/7 support. Provide Access administration (create, alter, remove IDs and reset passwords) support for Oracle and SQL end users.Assisted in the development, documentation and deployment of the Disaster Recovery Plan. Managed 500 plus Oracle databases, 365 SQL databases, and 32 NSK nodes. Reviewed and monitored exceptions to baseline standard requests. Administered VPN product. Maintained and created access control lists. Created ad hoc queries for senior management and client community upon request. Interacted with all levels of management and backed up Team Lead in their absence. Provided desktop, server, and access administration support for end users. Supported all windows platforms. Level 2 support desk for NSK.