Christopher Mate Email & Phone Number

Rochester, NY, US

Bellevue, Washington, US

-Manage FreshService Ticketing systems consisting of 180+ agents across multiple IT and Operational departments-Manage Okta Platform consisting of 200 Application integrations (SAML,OIDC) as well as automatingprovisioning wherever the opportunities arise/Combining with ticketing system for full end to end accessautomation-Lead team of IT System.

Bellevue, Washington, US

-Coordinate between Helpdesk/SysAd Teams to ensure processes are designed and supported by the systems for proper hand offs and escalations.-Developing, documenting, and implementing operational policies and procedures and making sure those are reflected in system workflows.-Work with the leadership of the Systems Administration and Client Services teams.

Bellevue, Washington, US

Responsibilities:Systems Administrator I:-Manage & administer help desk ticketing system, FreshService, consisting of 125+ agents, as well as coordinating with all teams in system to develop automated workflows to enhance efficiencies-Handle IT Systems Administration tickets consisting of Help Desk escalations as well as license requests-Storage.

Bellevue, Washington, US

Responsibilities-Triage and Resolve tickets for multiple office locations as well as remote users -Assist in updating documentation in order to ensure that issues are easily resolvable in the future-Troubleshooting Hardware and Software issues including but not limited to; Windows OS, Mac OS, Office software suite including Outlook, Network/VPN Issues.

Rochester, NY, US

Responsibilities-Maintain proficiency in HRO and Stratustime to efficiently assist clients maintain productivity-Assisted in mentoring and training the OBX class proceeding my own as well as continuing to assist OBX trainees with shadowing and mentoring when possible-Taking accountability in consistently leaving thorough and accurate case notes to both.

Responsibilities-Hiring, Scheduling, Training a staff of up to 20 employees at the flagship company location that generates in excess of $1 million in gross sales annually-Ordering products in excess of $1.5 million a year in receivables to keep all locations fully stocked as well as building and maintaining strong relationships with all major licensed.