- Built a strong network of buyers, sellers, and industry professionals, fostering a robust referral system.- Facilitated smooth transactions by coordinating with lenders, inspectors, title companies, and appraisers, ensuring a seamless experience.- Expertly analyzed local market trends and property values to provide clients with accurate pricing recommendations.

- Provided new and pre-owned vehicle demonstrations to all customers.- Maintained certifications for product knowledge.- Used a CRM to actively stay in touch with current and prospective customers to retain and grow business.- Stay up to date with sales software to prospect new business.

- Leading a team who are responsible for setting appointments, driving showroom traffic, and helping develop new and retaining existing business for the Sales Department.- Increased showroom traffic by 6% each year from 2016 to 2019.- Assist other departments with the interviewing and hiring process.

- Brought in new business by fielding incoming inquiries, reaching out to new customers and setting appointments with new and pre-owned sales staff. - Followed-up with unsold floor traffic to conduct customer service satisfaction surveys.- Conducted one-on-one courses with clients on how to use MyFord Touch with Sync system and other technical options on newly purchased vehicles.- Kept current client database up to-date on current marketing incentives.- Assisted with other administrative and data input duties as determined by management.

- Retained and grew book of business while increasing overall profit ($5 million in 2010).- Continually surpassed sales goals for specialty products, including office furniture, technology and print services.- Managed additional books of business for associates on indefinite leave in 2007, 2008 and 2009 while successfully maintaining existing client business. - Created reports and business reviews to provide detailed strategic analysis of accounts.- Coached and mentored new sales associates by educating them on selling techniques and internal guidelines and protocols. - Led sales team meetings to share best practices and ideas to increase sales volume.- Actively participated in management and leadership meetings to help employees learn how to improve their performances and grow into leadership roles. - Planned employee events and morale-boosting activities as part of "Novi Culture Club."

- Consistently met or eclipsed monthly sales goals for services, including cable, high-speed Internet and phone services by successfully explaining products and features.- Communicated with customers by telephone to solve service problems and maintain existing accounts.- Liaised with internal teams to ensure customer requests and complaints were conveyed and resolved accurately and appropriately.