Managed 6-8 simultaneous payrolls, coordinating with clients for timely submission under Paycom deadlines. Completed Paycom product training to provide expert advice and guide clients towards platform optimization. Ensured completion of all implementation tasks, conducted client acceptance meetings, and fulfilled handoff requirements in line with Paycom CRM. Compiled documentation for various HCM products, including Scheduling, Time and Attendance, and Benefits Administration. Held internal and external partners accountable to project objectives and timelines. Directed both internal and client-facing trainings to enhance Paycom HCM usage through on-site and virtual sessions.• Generated $1.2M in revenue, showcasing superior project management skills and client engagement.• Streamlined payroll processes for diverse clients, ensuring compliance and operational efficiency.• Elevated client satisfaction through comprehensive training and support in Paycom HCM solutions.• Achieved seamless transition of clients to Paycom’s platform, adhering to rigorous CRM protocols.

Developed comprehensive technical, physical, and administrative policies in line with HIPAA Risk Assessment. Instituted Standard Operating Procedures across multiple domains, including Asset Management and Emergency Plans. Enhanced cybersecurity through the implementation of robust policies and procedures. Oversaw procurement of hardware and software, optimizing technological resources. Managed device inventory and company wireless accounts to ensure optimal operation and cost efficiency. Provided Tier-1 IT support and coordinated with external IT for advanced issues.• Improved HIPAA Risk Assessment Score by 30%, demonstrating effective risk management.• Reduced vulnerabilities by 10%, enhancing the security and integrity of IT systems.• Implemented a comprehensive cyber security training program, significantly increasing staff awareness and policy adherence.• Streamlined IT operations, resulting in more efficient and secure technological infrastructure.

• Advised 5 employees on best practices for using Microsoft 365 online versions of Word, Excel, OneDrive, and SharePoint.• Successfully migrated files from on-site server to cloud services delivered by Right Networks.• Delivered remote and on-site troubleshooting for day-to-day issues.

Delivered quality service to over 400 members, coordinating tee times, tournaments, and pace of play. Collaborated with various departments to maintain world-class service standards for members. Recruited and supervised a team of 8 operations assistants, ensuring top-tier member service. Managed a group of 65 caddies as independent contractors, overseeing training and scheduling. Administered weekly payroll for Golf Operations Department employees using iSolved software. Monitored golf rounds and transportation usage through Jonas Management System.• Supervised 17,000 rounds annually, optimizing the use of club facilities and resources.• Implemented a department-wide recycling program, resulting in the recycling of 20,000 plastic bottles per year.• Enhanced member satisfaction through improved service delivery and operational efficiency.• Fostered a collaborative work environment, leading to increased staff productivity and member engagement.

• Prepare and assist with the administration of 79 golf events throughout the Metropolitan area in 2013• Coordinate equipment needs for all tournaments • Communicate tournament registration deadlines to competitors through mass e-mail reminders utilizing e-Campaign software • Track inventory of all MGA Championship Department equipment and mementos (radios, tents, player gifts, etc.) • Manage Thank You notes and distribute gifts to key club staff members post-event

•Sell full and partial season tickets via cold calling and face to face in stadium appointments•Average 125 outbound calls per day to prospect new business and generate new leads•Provide exceptional customer service to individuals before, during and after games at Tropicana Field•Ranked #2 out of 8 sales representatives in new outbound season ticket sales revenue•Manage accounts in TM Archtics for both businesses and individuals•Maintain daily reports including call summaries, sales and commissions

• Rules officiating and monitoring pace of play for 36 junior tournaments in 2011• Explain tournament rules specific to each event and start the golfers on time• On-site registration and live scoring events with knowledge of BlueGolf software

• Received over $20,795 in donations from alumni towards allocations of their choosing

• Assisted full time staff on as needed basis including cleaning field after fireworks display• Prepared birthday parties and rectify any issues that occur during the party• Handout giveaways and coupons to fans before and after the game• Participated in on-field events such as t-shirt toss and kids run the bases

• Assisted in ticket sales by traveling to local lacrosse tournaments and handing out coupons and giveaways• Prepared team merchandise to be sold during games • Participated in on-field contests by refereeing junior lacrosse games and t-shirt toss