Christopher Matson Email & Phone Number

Irving, Texas, United States

• Utilized advanced surveillance and monitoring tools, open-source media reports, and internal referrals to identify and analyze potential fraud risks, resulting in enhanced fraud detection capabilities.• Managed and reviewed analyst risk reviews, providing transaction approvals and guidance to ensure adherence to essential procedures and contributing to the establishment of standards for complex scenarios.• Collaborated with business units' leadership to define business, financial, and operations requirements and system goals, leading to the establishment of corporate efficiencies and the implementation of processes to further mitigate and minimize risk.• Monitored and analyzed global fraud trends to proactively identify theft rings, account takeovers, and other complex fraud schemes. Proposed efficient solutions to minimize company risk and potential loss.• Conducted thorough analysis of business processes, identified gaps in capabilities, and recommended appropriate data sources, interfaces, and process changes to address capability gaps.• Demonstrated leadership by leading internal training sessions for newly hired fraud analysts and mentoring developing analysts, enabling them to enhance their skill set and gain valuable insights into fraud analysis.

Fort Worth, Texas, United States

• Promoted to Sr. Fraud Analyst - High Risk Accounts for demonstrating exceptional expertise in identifying and mitigating fraudulent activities, driving a significant reduction in financial losses and enhanced security measures. • Utilized various information sources, including surveillance/monitoring alerts, open-source media reports, and internal referrals, to proactively identify and mitigate financial risks.• Approved all confirmed transactions after conducting comprehensive risk reviews, ensuring adherence to regulatory guidelines and company policies.• Demonstrated expertise in analyzing and monitoring potential security risks associated with Zelle transactions, effectively safeguarding the bank's assets.• Played a crucial role in the development and growth of the team by providing training and on-the-job coaching to newly hired fraud analysts, enabling them to quickly become proficient in risk mitigation.• Mentored developing analysts, offering valuable insights and guidance to enhance their skill set and contribute to the overall risk management strategy.• Completed inventory reporting, meticulously tracking and analyzing key data points, and presented summarized analysis to senior leadership, providing actionable recommendations for process improvement and risk mitigation.

Addison, Texas, United States

• Promoted to Regulatory Complaint & Resolution Specialist for demonstrating exceptional skills in investigating and resolving complex regulatory issues, ensuring compliance with applicable laws and regulations, and effectively communicating with stakeholders to achieve satisfactory resolutions. • Managed executive level escalations, effectively identifying customer concerns and requests, and collaborating with relevant departments and lines of business to promptly issue provisional credits when justified and facilitate the filing of insurance claims.• Proactively reviewed a range of fraud prevention reports to monitor and identify unconventional customer account behavior, promptly contacting customers when necessary, and efficiently managing account access to prevent fraudulent activities.• Generated monthly, quarterly, and annual reports for management, providing critical insights that aided in assessing potential risks, ensuring compliance with security standards, and promptly escalating matters when required, enabling informed decision-making and proactive risk management.• Demonstrated exceptional vigilance in monitoring daily fraud activity, employing effective strategies to mitigate losses and proactively safeguarding the organization's financial assets.• Developed and implemented a comprehensive Quality Assurance and Policy procedure for loan modification while in the underwriting phase, improving operational efficiency, accuracy, and compliance within the department.

• Conducted thorough income and expense ratio calculations and modification analysis for mortgages in underwriting, facilitating accurate assessments and informed decision-making.• Pre-qualified numerous customers for mortgage modification, repayment plans, and other retention workout options, enabling them to maintain homeownership and financial stability.• Played a key role in collaborating with the management team to develop effective action plans, while also providing coaching and support to process specialists, resulting in enhanced overall proficiency and productivity.• Identified areas for improvement and implemented process enhancements to optimize operational efficiency and ensure high-quality performance, leading to streamlined workflows and improved customer satisfaction.• Maintained meticulous documentation of all activities, enabling accurate reporting of quality and metrics, contributing to data-driven insights for informed decision-making.• Conducted comprehensive analysis of mortgage modification documentation, ensuring compliance with government, servicer, and investor guidelines, and performed meticulous reviews of customer financials for accuracy and efficiency.