Christopher Matteson Email & Phone Number

Woodbridge, VA, US

Leesburg, Virginia, United States

• Transformed store environment into a warm and welcoming space throughstrategic outreach and recruitment of diverse staff members.
• Achieved significant compliance improvement, increasing scores from 76% to93%, by: Developing and implementing organized filing systems, Identifyingand implementing previously unused SOPs and Collaborating with peers.
• Spearheaded store ranking improvement from 183 to 24, driven byexcellence in key performance indicators (KPIs) such as: Rewards, Turnover,UPT (Units Per Transaction), Average Basket size
• Boosted average customer service scores by 10 percentage points through:Targeted training and hiring of new team members and management.

Ashland, VA

• Crafted a fun and inviting store atmosphere, driving guest satisfaction andloyalty, while: Increasing UPT (Units Per Transaction) and customerinformation capture.
• Achieved remarkable store growth of over 50% through: Strategic salesmetrics management, Creative display building and visual merchandising.
• Engaging with guests and building a loyal customer base.
• Led the district in all sales and service categories, outperforming 11 otherstores.
• Demonstrated exceptional leadership, hiring, training, and retaining toptalent, resulting in a low turnover rate of less than 10%.
• Managed all aspects of store operations, including but not limited to: Buildingmaintenance and repairs, Supply ordering and inventory management,Receiving and stocking merchandise, Accountability practices and.

Haines City, Florida, United States

• Spearheaded the implementation and maintenance of key metrics, fosteringa prosperous store environment and driving business success.
• Demonstrated expertise in: Recruitment and training, Coaching anddevelopment, HR processing and management, Daily store operations andmaintenance, and Exceptional customer service
• Successfully managed a high-performing store with annual sales exceeding$6.5 million, representing a 25% increase from $4.7 million.
• Ensured flawless execution of company-initiated programs and initiatives.
• Motivated and guided staff to achieve daily, weekly, monthly, and yearly salesgoals and metrics, driving business growth and success.

Lakeland, Florida Area

• Strategically created, developed, and implemented scheduling for all storepositions, ensuring optimal staffing and efficiency.
• Ensured seamless execution of Starbucks company standards in: Storeenvironment and maintenance, Drink preparation and quality control,Customer service and experience, Merchandising and retail operations
• Effectively managed and accounted for all inventory, including: Analyzingsales trends to set accurate par levels, Ordering materials and products fordaily operations
• Demonstrated financial acumen through: Managing cost controls andanalyzing profit and loss (PNL) statements
• Maintained high HR standards in: Interviewing and hiring top talent,Coaching and developing team members, Terminating employees whennecessary

Lakeland, FL

• Strategically developed and implemented schedules for both front and backof house employees, ensuring seamless restaurant operations.
• Ensured day-to-day operations met restaurant standards, including:Maintaining a clean and organized environment, Providing exceptionalcustomer service, Coordinating food and beverage preparation
• Successfully planned, set up, and broke down catering events on site,ensuring flawless execution.
• Effectively managed inventory levels, ensuring proper rotation and orderingfor business needs.
• Demonstrated financial acumen through: Managing cost controls, includingfood, beverage, alcohol, and labor costs

Locust Grove, VA

• Strategically crafted and implemented schedules for front and back of house staff, ensuring efficient and seamless operations.
• Ensured day-to-day operations met exceptional restaurant standards, including: － Maintaining a clean, organized, and safe environment － Delivering outstanding customer service and ensuring customer satisfaction －.
• Successfully planned and executed catering events, ensuring flawless setup, execution, and breakdown.
• Effectively managed inventory, ensuring proper rotation, ordering, and control of stock to meet business needs.
• Demonstrated financial acumen through: － Managing cost controls, including food, beverage, alcohol, and labor costs － Analyzing financial data to optimize profitability and drive business growth

Manassas, VA

- Oversaw merchandising and visual display strategies, overseeing all aspects of store presentation and product display.- Led talent development and team management through: － Recruitment and training － Coaching and mentoring － Performance accountability and growth opportunities- Demonstrated technical proficiency in creating documents, including: －.

Manassas, VA

- Led all aspects of business, including book selling, operations, and cafe management- Coached and trained staff on customer engagement and goal-oriented metrics- Served as lead consultant for inventory monitoring, tech support, and e-reader sales- Collaborated with management and staff to achieve: - 20% sales increase - 50% increase in Borders Rewards.

Fredericksburg, VA

- Oversaw merchandise, sales, promotions, and merchandising sets- Developed and implemented spreadsheet tracking for inventory, sales, and loss prevention- Scheduled in-store events and worked with corporate sales- Participated in inventory procedures and store maintenance

Bachelor'S Degree, Buisness Management, 2.75

● Graduated in December 2013 with a Bachelor's in Business Administration with a focus in Business Management.

Associate'S In Applied Sciences, Information Systems Technology

● While completeing the Associate's Degree in Information Systems I also completed a Career Certificate in Microcomputer Applications for.