Secure Cloud Compute Architecture PMO- Configure and design internal and border cloud access points for protection of NIPR and SIPR Networks- Configure and design Virtual Data Security Stacks for protection of Mission Partner cloud environments- Configure and design Virtual Data Management Stacks for Mission Partners that want to use management tools to manage their cloud environment- Onboard Mission Partners to the Cloud Access Points (CAPs) and Virtual Data Stacks (VDS)- Onboard Cloud Service Providers (CSPs) to Cloud Access Points (CAP) .Roles and Responsibilities:- Create TTPs for T2 future onboardings of new Mission Owners (MOs) to Cloud Service Providers- Update Visio Diagrams of Circuits and Ports used by new CSPs- Maintain Perimeter Security at the Cloud Edge and DODIN edge to protect NIPR Networks from CSPs.- Lead Kickoff meetings with new CSPs to go over a high level architecture brief of Secure Cloud Computing Architecture (SCCA) services and offerings.- Attend Technical Exchange Meetings (TEMs) to further help new CSPs with connection options and security requirements per. DODIN Cloud Connection Process Guide (CCPG) and Cloud Security Requirements Guide (CSRG).- Maintain device security in the Cloud Access Points by conducting vulnerability assessments with AAA and maintaining Security Technical Information Guide (STIG) requirements.

• Maintain data, voice or video network hardware and systems; investigate and resolve network and hardware matters of significance; researches, analyzes, isolates and resolves errors; assesses and updates older networks as needed and in accordance with specified plans.• Provided technical support on data, voice or video networks for internal and/or external customers;.• Answer technical questions; recommend and implement approved course of action. Provides technical leadership for data or voice network problem escalation and resolution.• Install and maintain network facilities, including hardware, software, and system data for enterprise data center networks. Install network applications on network servers or voice equipment; maintain, test, research and resolve problems. Determine appropriate standard testing routines or scripts; test various voice or data equipment such as routers, switches, hubs or optical equipment, or multi-function switches, end offices, signaling transfer points, private branch exchanges (PBX), voice mail, and call management system, etc. for maintenance.• Design, implement and maintain various networks such as LAN, WAN, and voice systems in accordance with specified requirements. Prepares data or voice network diagrams and drawings to document and assist in communicating current operational status of networks.• Perform data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance.• Prepare routine proposal documentation and information to meet customer requirements. Prepare routine cost analyses and vendor comparisons to ensure cost-effective and efficient operations, and measures feasibility of various approaches.

Goal : To Maximize operational efficiency in the organization by providing timely resolution to the information processing questions and effectively managing these problems to continuously improve the quality of the Help Desk service, system availability and the effectiveness of training Essential Job Functions •Answer help desk telephones for assigned account(s) and respond to customer inquiries to ensure customer needs are met. •Assist customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. •Resolve andor refers more complex technical problems through a defined escalation process. •Follow up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. •Log and track inquiries using a problem management database and maintains history records and related problem documentation. •Identifie, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately. •Analyze and evaluates inquiry problem reports and makes recommendations to reduce help desk call rates.•Provide leadership and work guidance to less experienced personnel.

• Provide installation, maintenance and repairs on equipment and other electro-mechanical equipment at various locations within an assigned territory/region• Provide continuity of customer operations and high levels of customer satisfaction• Take ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements• Service medium-high level servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing readers/sorters, and networking issues on imaging systems• Service medium-high networking/communications equipment, network and systems management/protocols (Ethernet, Frame-Relay, NetBIOS, X.25). Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support• Maintain weekly preventive maintenance of all equipmentAREAS OF RESPONSIBILITY & EQUIPMENT SERVICED• Install, maintain, troubleshoot and repair NCR, Diebold and Wincorr automated teller machines. Check logs and run diagnostics to remedy problems and provide solutions through NCR's best practices and solutions for high-level Financial ATMs.• Install, maintain, troubleshoot and repair Point-of-Sale (POS) equipment, ranging from Radiant/NCR/IBM terminals, KDS (Kitchen Display Systems)/Bump-bar and drive-thru display and networked printers. Provide back-up and redundant solutions for servers, power, and customer data.• Install, maintain, troubleshoot and repair self-checkouts and kiosks, ranging from NCR/Blockbuster, DVD Play, Redbox,, Money Centers, Speedy Check-out Systems, and Airport terminals • Install, maintain, troubleshoot and repair back-office equipment, ranging from Lexmark, Genicom tractor-based reporting, Legacy IBM RS/5000 and P Series Servers, Dell Poweredge Servers, and Cisco Routers and Switches