Christopher Maw Email & Phone Number
Who is Christopher Maw? Overview
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Christopher Maw is listed as Owner and operator of Mawxie Media at Nordia Inc., a with 1679 employees, based in Peterborough, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Christopher Maw.
Christopher Maw previously worked as Team Lead Manager at Nordia Inc. and National Channel Support for Bell Canada retailers at Nordia Inc.. Christopher Maw holds Advanced Diploma, Business Administration from Fleming College.
Email format at Nordia Inc.
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About Christopher Maw
Founder, owner and operator at Mawxie Media. Experienced Channel Specialist with a demonstrated history of working in the consumer services industry. Skilled in Operations Management, Microsoft Word, Port Management, Contact Centers, and general Management. Strong sales professional graduated from Crestwood Secondary School.
Christopher Maw's current company
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Christopher Maw work experience
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National Channel Support For Bell Canada Retailers
Business Owner
CurrentTeam Leader
Leadership role managing 30+ agents of different tenure. Monitor and track agents progress and overall performance and work to improve agents abilities and skill to better to reach goals and targets.Monitoring trends (attendance, Performance, behaviour, etc) and action accordingly through coaching, discussions and if necessary disciplinary action.Evaluating agent statistics on an individual level against set KPI's, and creating action plans (including SMART goals) to help agent improve. Done on a monthly, quarterly and annual basis.
Overnight Supervisor
Organized and helped manage small team on overnights.Helped train and coach agents on different tasks and new services.Maintained clear and constant communication with other LiT sites globally.Handled escalated calls and assisted with product and process related questions and concerns.
Product Coach
General support staff for product and process related inquiries from internal employees for multiple departments. (General Reservations US & CA / Baggage / Miles and More)Quality checking agent's work to ensure that all work is done correctly and complete.Handling escalated calls from passenger, travel agents and other Airlines. Coach agents individually on areas where improvement is needed. -Evaluating weaknesses, creating and individual coaching plan and delivering in a way the agent can comprehend. Also includes follow up on the topic to ensure no further coaching needed.Evaluating customer needs and providing authorizations/goodwills where needed while keeping revenue integrity and the company needs in mind.
Customer Service Consultant
First line for customer service for General Resrvations on the US and CA markets as well as other departments (Baggage, Miles and More)Making sure company image and brand are correctly represented while giving friendly and professional service to existing and potential customers globally.Handling general questions, creating new reservations and sales, and processing special requests for passengers (seats, meals, extra baggage, sports equipment, dangerous goods, etc)
Colleagues at Nordia Inc.
Other employees you can reach at nordia.ca. View company contacts for 1679 employees →
Manpreet Singh
Colleague at Nordia Inc.Canada
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Shivani Thuhan
Colleague at Nordia Inc.Brampton, Ontario, Canada
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Eric Yann Chekem
Colleague at Nordia Inc.Laval, Quebec, Canada
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Vicky Louis
Colleague at Nordia Inc.Terrebonne, Quebec, Canada
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Denise Moraes
Colleague at Nordia Inc.Greater Montreal Metropolitan Area, Canada
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Drew Glenn
Colleague at Nordia Inc.Ontario, Canada
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MJ
Maria Jain Rose Sebastian
Colleague at Nordia Inc.Moncton, New Brunswick, Canada
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Lilibeth Mccurdy
Colleague at Nordia Inc.Grand Bay-Westfield, New Brunswick, Canada
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Disha Patel
Colleague at Nordia Inc.Ajax, Ontario, Canada
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Alex Crawford
Colleague at Nordia Inc.Peterborough, Ontario, Canada
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Christopher Maw education
Advanced Diploma, Business Administration
Arts, Entertainment, And Media Management
Frequently asked questions about Christopher Maw
Quick answers generated from the profile data available on this page.
What company does Christopher Maw work for?
Christopher Maw works for Nordia Inc..
What is Christopher Maw's role at Nordia Inc.?
Christopher Maw is listed as Owner and operator of Mawxie Media at Nordia Inc..
Where is Christopher Maw based?
Christopher Maw is based in Peterborough, Ontario, Canada while working with Nordia Inc..
What companies has Christopher Maw worked for?
Christopher Maw has worked for Nordia Inc., Mawxie Media, and Lufthansa Intouch.
Who are Christopher Maw's colleagues at Nordia Inc.?
Christopher Maw's colleagues at Nordia Inc. include Manpreet Singh, Shivani Thuhan, Eric Yann Chekem, Vicky Louis, and Denise Moraes.
How can I contact Christopher Maw?
You can use AeroLeads to view verified contact signals for Christopher Maw at Nordia Inc., including work email, phone, and LinkedIn data when available.
What schools did Christopher Maw attend?
Christopher Maw holds Advanced Diploma, Business Administration from Fleming College.
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