Christopher Maynard Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Area

Healthcare Specialist III, 2016 to Present Team member is responsible to responding to member inquiries concerning their health care benefits by phone, mail, e-mail, or in office appointments. Process enrollments and changes for members and retirees. Resolve CMS reporting issues from vendors. Key Results: Set high standards regarding one’s own work and working environment and acted accordingly. Contribute to the team’s success during open enrollment by developing constructive and cooperative working relationships with others within and outside of department. Resolved enrollee issues with insurers and governmental agencies in a timely manner.

Columbus, Ohio Area

I Provide applications development and maintenance support to the Part B Multi-Carrier System (MCS) claims processing system. Work to develop business requirements, documents and test plans for requested changes to the system. Support Change Requests in the development, enhancement and maintenance of the Part B environment using the MCS release process. Develop test plans, test cases and support system testing for change requests. Coordinate and/or attend appropriate conformance reviews with the customers, BAs and IAs.

Columbus, Ohio Area

I Provide applications development and maintenance support to the Part B Multi-Carrier System (MCS) claims processing system. Work to develop business requirements, documents and test plans for requested changes to the system. Support Change Requests in the development, enhancement and maintenance of the Part B environment using the MCS release process. Develop test plans, test cases and support system testing for change requests. Coordinate and/or attend appropriate conformance reviews with the customers, BAs and IAs.

Columbus, Ohio Area

Columbus, Ohio Area

Development and presentation of training materials for approximately 75 Customer Service Representatives in the Provider Contact Center for a Medicare contractor, servicing over 50,000 providers.. Provided and documented any additional follow up training requests, including specialty training, from management.

Columbus, Ohio Area

Assisted Customer Service Representatives with complex telephone and written inquiries through research and investigation for approximately 50 Customer Service Representatives for a Medicare contractor, servicing over 1.9 million beneficiaries. Tracked quality and performance standards to ensure we were meeting contractual obligations with the Centers for Medicare and Medicaid Services (CMS).