Christopher Maynard Email & Phone Number

Sterling, Virginia, United States

Dulles, Virginia

• Providing exceptional process-oriented senior level technical support and customer service to government end-user community and stakeholders via phone and email.
• Administer user accounts and determine eligibility of access for user subscription Accurately track and collect support metrics to help identify areas needing improvement
• Participate in the full software life cycle and product development from requirements gathering, design, acceptance testing, and deployment
• Support testing of system changes to ensure software application quality and requirements are met. Provide ad-hoc support metric reports, test cases, and help desk documentation. Conduct usability acceptance testing.
• Contributed toward transition and modernization of business rules and processes from existing platform into new web-based platform
• Work proactively with architects, project managers, and system engineers to help facilitate user acceptance testing, outreach, and development life cycle to address end-user business and support needs

• Exceeded client expectations in providing exceptional second level support for proprietary applications utilized by the Transportation Security Agency
• Diligently monitored enterprise management software with distributed devices to check for breaks in communication, and effectively collaborated with managed service providers to troubleshoot and resolve communication.
• Effectively coordinated and provided exceptional support for new transportation security equipment deployed in the field to ensure connectivity with enterprise server as well as administer software applications.
• Diagnosed and executed database queries to assist in troubleshooting and produced daily, weekly, and monthly reports for device connectivity and device property management
• Streamlined, edited, and tested help desk administrative and maintenance procedures to ensure efficient help desk operations
• Utilized Altiris ticketing software to help track issues and requests

Management Information Systems, General

• Related Course Work: Calculus, Economics, Management Science, Data Processing, Information Systems, and Office Automation

Business Administration And Management, General

Coursework in Business Management, Business calculus, Sociology, and Psychology