I spent a great deal of time face to face with customers in their homes diagnosing issues they had with their garage doors. After being dispatched for a repair job I would meet with the prospective client and provide an in-depth diagnosis of their garage after listening to them explain the issues they have been having. After isolating the issue and explaining to the client what was wrong, I offered each customer different levels of service to ensure that not only the repair got done, but that I left the garage in the best functioning condition possible. This job required both technical knowledge, and a great sales ability in order to sell more extensive repairs and warranties. Since starting the job, I was one of the company’s top earners and strived to maintain my position on top every month. This job unfortunately ended after I incurred a shoulder injury on a job site.

I assisted customers, existing and new, while providing an excellent in store experience. Whether it be a customer visiting our store to simply pay a bill or someone thinking about joining our network, I greet everyone with a smile and quickly show them why T-Mobile is different than the rest. Beyond that, I aid customers by listening in for needs that I can help fill with services we offer. Not only helping make our customers lives better and easier, but also providing a strong amount of growth for T-Mobile. I remained focused on company given objectives and metrics, while continually striving to be a top part of the team.

Accomplished outstanding results by communicating job expectations; planning, monitoring, and appraising job results by coaching, counseling, and disciplining employees. I also maintained staff by recruiting, selecting, orienting, and training employees while maintaining a safe, and secure work environment. I was regularly handed high level goals from my regional manager and strove to achieve and go beyond the industry standard each month. I built and continued to maintain an exceptional customer experience for all guests that walked into the store on a day to day basis. Took a loosely structured team environment and built a fun enjoyable place for employees to work while still achieving what was expected of us on a store level each day. I also drove store traffic by maintaining an active role within the community.

Each day I talked with roughly 20+ guests and their families regarding issues ranging from device troubleshooting, to assisting people with activating new service. I was driven by a self set goal each day that pushed me to strive to reach and achieve company set metrics such as growth of new service, upgrades and contract renewals, accessory revenue, and percentage of higher tiered plans. I achieved and superseded these metrics each month due to building a fast but strong relationship with each of my guests and did so by learning about them. This gave me the knowledge and ability to make personalized recommendations that I then offered and related to the customers lifestyle. I was not only a top district performer but a top market performer in the multiple metrics throughout my time with the company. I was awarded top tier salesman awards each quarter I worked with the company. I eventually took a leadership role in my store and assisted team members through situations such as point of sale and side by side sales.

Assist prospecting customers through a needs assessment to identify a new vehicle that matches their wants and needs. Then provide in depth product training to the client about all features, amenities, and benefits that the vehicle has and how said features will directly affect and benefit their lives. Afterwards, I walk customers through a hands on experience to define what they find most important on a new vehicle. After picking a specific vehicle I work one on one with them to help work to a price point and program that fits into each individuals budget and later deliver the vehicle. Each customer is treated with top level customer service, not only giving attention to new prospects but also working hard to keep a lasting relationship with past customers in a professional manner.

Managed 3 shop locations throughout Washington and Oregon with responsibilities including employee management, skills and product training, team building, inventory control, scheduling, budgeting, marketing, fleet prospecting, customer retention and relations, and strategic planning. Also worked one on one with customers providing training on their own vehicle and pointing out issues found during service while providing a detailed recommendation on how the customer should handle the issues at hand. During my management I was responsible for rebuilding and reorganizing 2 shop locations after purchase was made by new owner and coming out with strong growth numbers after first quarter under new ownership.

Directed team members to responsibilities before each shift and followed through keeping team on task with goals set high towards customer relationships and towards identifying inefficient work methods and remodeling them to result in a more efficient workplace leading to happier team members and customers.