Christopher Mcandrew

Christopher Mcandrew Email and Phone Number

Senior Manager Production and Supply Chain at Federici Brands @ Federici Brands LLC
LONDON
Christopher Mcandrew's Location
Danbury, Connecticut, United States, United States
Christopher Mcandrew's Contact Details

Christopher Mcandrew personal email

n/a
About Christopher Mcandrew

• Certified in SAP Sales and Distribution Module, experienced business application user, developer and Trainer• SAP SD business subject expert migration leader 3 migrations and 3 release changes • Technically fluent in cross function of SAP Modules, SD, MM, PP, FI, Basis Administration• Experienced Project and Sales Analysis Manager • Proven ability to build and manage, local and global teams for enterprise resource planning system technology solutions. • Experienced Customer Service/Sales Operations/Call Center Manager• Proven ability developing processes and tools which drive organizational efficiency and scalability. • Applications: SAP R2, R3 6.0, AFS GTS, BW, Quick viewer, Info Set Query, MS OS, MS Office, SharePoint 2010, Monarch Report Management and Data Mining, OTRS-Ticket management

Christopher Mcandrew's Current Company Details
Federici Brands LLC

Federici Brands Llc

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Senior Manager Production and Supply Chain at Federici Brands
LONDON
Website:
federicibrands.com
Employees:
66
Christopher Mcandrew Work Experience Details
  • Federici Brands Llc
    Senior Manager Production And Supply Chain
    Federici Brands Llc Apr 2021 - Present
    United States
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  • Henkel
    Co-Manufacturing Supply Chain Planner
    Henkel Apr 2018 - Apr 2021
    Stamford, Connecticut
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  • Henkel North America
    Supply Chain Analyst
    Henkel North America Dec 2017 - Apr 2021
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  • Sikorsky
    Business Process Analyst And Trainer
    Sikorsky Jul 2016 - Jun 2017
    Trumbull, Connecticut
    Workshop facilitation with various department SMEs for review of existing training documentation Developed company training format document revision update and standardizationPartnered with Quality Department in support of AS9100C Quality Audit focusAuthored multiple Training documents for Customer Service DepartmentTrain and support end users on new SAP system functionality as business partner to IT developersSAP Sales and Distribution SME and Project team member in support of planned SAP migration from legacy system, SME Lead for Data mappingPartner with Business Area SMEs and IT developers to define business requirements, identify fit/gap solutions and development requirements Lead Training sessions for review of existing system processes for Business SMEs Customer Service Training and Productivity AnalysisPartner with Business SMEs and IT leads to identify process degradation and identify and recommend solutions to improve productivityFacilitate workshops with SMEsFacilitate workshops with IT Train end users on functionality of solution developmentTrack progress and present results to Senior Management
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  • Sikorsky Aircraft
    Warranty And Repair
    Sikorsky Aircraft Oct 2015 - Jul 2016
    Trumbull, Ct
    Customer-facing role responsible for Helicopter replacement parts repair and warranty sales activities. Customer owned assets Repair receipt induction analysis and processing Sikorsky owned assets Repair receipt induction analysis and processing Vendor quotation analysis in preparation for Customer quotations Customer quotation processing, distribution and expediting for disposition Sales order processing upon customer quotation acceptance Shipment processing Expediting within all activities to assure timely processing Cross training peers for all activities within the Sikorsky SAP ERP system supporting Repair and Warranty Development and maintenance of multiple issue tracking list for monitoring and supporting SAP process activities Process analysis to streamline activities and recommend improvements to Management Cross functional and workflow process mapping in preparation for standardized training documentation Standardize Training documentation in support of optimized process solutions and efficiency
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  • Victorinox Swiss Army
    Training And Development Specialist
    Victorinox Swiss Army Jun 2013 - Mar 2015
    Monroe, Ct
    Responsible for development of Business Process training initiatives and documentation standards for the North American corporate headquarters.Led Classroom training courses designed around company SAP business processes, primary focus, Customer Support Department.Recommended solutions to Management based on SAP standards best practice and process efficiency.Developed Training Matrix project plans through collaboration with Management based on training Planning programs for adult learning and measurement of progress within the initiatives.Documented numerous Standardized Training process analysis workflows and Training Documentation Supported implementation of new company Repair Process through analysis, training of support personnel and troubleshootingWrote customized SAP Ad/Hoc sales reports in support of Customer Support Department for Repair Management tracking.Supported Customer Support operations as temporary Team Lead in support of staff shortage and peak sales fourth quarter sales period.Mentored and supported newly hired Team Leaders for adjustment to company practices.Accepted additional project duty to research, test an Enterprise Search tool for Victorinox Swiss ArmyStudied and researched Enterprise Search solutions and Taxonomy principles in support of potential project implementation
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  • Schaeffler Group Usa
    Manager Customer Service/Call Center
    Schaeffler Group Usa Jan 2002 - Jan 2013
    Danbury, Ct
    Hired, managed, and mentored a Customer Service Team for a 24X7 Call center of customer service, inside sales and sales support personnelDesign and implement strategies that support the ongoing learning and development of staff members.Monitored Team productivity and Implemented strategies that fostered a high performance culture.Responsible for key customer accounts providing service support, quality assurance and sales growth. Monitored daily Sales Order booking facilitated expediting of product inventory levels and order disposition in focus of company monthly sales targets.Developed strong relationships and communication channels with, Supply Chain Logistics, Engineering and Product Management to facilitate information sharing and collaboration.Implemented process improvements and training methods that resulted in call center abandon rate reduction of 8% within two years. Resulting in sales opportunity increase estimated $1.5 mil annuallySuccessfully reduced order entry error ratio by 40 % in first year as group Manager.Increased productivity and employee satisfaction which resulted in a reduction of employee turnover from 4% to 1% within 2 years.Created and Implemented Regional Sales structures for three associated companies in support of external sales force integration, providing smoother transition and streamlined report functionality.Business knowledge leader for E-Commerce development and rollout of web store responsible for providing and validating customer requirements for development.
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Christopher Mcandrew Skills

Sap Process Improvement Management Leadership Training Supply Chain Management Team Building Erp Supply Chain Team Leadership Sales Operations Project Management Business Process Manufacturing Operations Management Sap Products Quality Assurance Integration Business Process Improvement

Christopher Mcandrew Education Details

Frequently Asked Questions about Christopher Mcandrew

What company does Christopher Mcandrew work for?

Christopher Mcandrew works for Federici Brands Llc

What is Christopher Mcandrew's role at the current company?

Christopher Mcandrew's current role is Senior Manager Production and Supply Chain at Federici Brands.

What is Christopher Mcandrew's email address?

Christopher Mcandrew's email address is cc****@****ink.net

What schools did Christopher Mcandrew attend?

Christopher Mcandrew attended Michael Management, Norwalk Community College.

What skills is Christopher Mcandrew known for?

Christopher Mcandrew has skills like Sap, Process Improvement, Management, Leadership, Training, Supply Chain Management, Team Building, Erp, Supply Chain, Team Leadership, Sales Operations, Project Management.

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