Work independently providing one-to-one technical support for online business services customers through Regions OnePass online portal· Partner with Business customers to perform needs assessments and identify services available that optimize Business goals · Educate and train Business customers in existing and new services available through the OnePass portal, and processes by which to access services efficiently Trained in 5 separate online services for business customersIncluding on-site check deposit, commercial credit card, ACH fraud prevention, etc.All housed in single online portalBoth trained customers in use of available services to prevent need for future assistance, as well as assisting with processes not available via customer facing products. Improve Business operations by achieving a 90 % resolution rate with an excess of 20 technical support inquiries daily while achieving high customer satisfaction. Trained in use of 6+ back end systems used to research transactions and other bank activity · Selected to be one of 5 team members training new team hires in responsibilities of Client Services Technicians such as:Proper security verification of callersNavigation of various online servicesProper troubleshooting steps to diagnose technical issuesBest practices to insure minimal inconvenience to customer while assisting them · Advanced expertise with Microsoft Teams remote collaboration tool . Selected from primary frontline support to provide support to High Value business customersTrained in additional systems only used by smaller number of high priority customersChanged from primarily phone based support to primarily email based supportStill continuing to provide support to customers of Commercial Credit Card program

Worked with management to increase efficiency and streamline billing and accounts receivable Worked independently daily to sort an average of 1,000+ documents from 14 divisions: identified those to necessary for retention and those appropriate for disposal Uploaded necessary documents to corporate database using Kodak Capture Plus

Worked in partnership with small team to advise entrepreneurs in the basics of business start-up for outdoor recreational facility· Development of business plan · Implementation of strategic business planSupported business success as needed: · Information technology · Project feasibility studies · Budget analysis Tested/ supported tablet-based product requisition software (?)

Assisted customers with purchasesProvided customers with detailed information about productsHandled money during transactionsMaintained cleanliness of the storeAssisted in organizing stock

Cooked and did final prep of food for customersWorked with fryers and other large cooking equipmentWorked with a team to prepare orders quickly and accuratelyAssisted in closing storeSanitized work areas

Worked independently delivering mail for the Department of EngineeringTraveled across campus delivering both paper mail and packagesEntrusted with important documents requiring signaturesProvided assistance with tasks at the Dean's office

Valeted and washed luxury cars at the Tom Williams BMW and Lexus dealershipsDrove and parked a variety of vehicles safely Thoroughly cleaned inside and outside of vehiclesWorked solo and as part of a team to wash cars brought in for cleaningProvided valet service for Chuy's and Flip's Burger Boutique restaurants

Stocked shelves with productsWorked both solo and as part of a teamOrganized and straightened products already on the shelvesReturned items to their correct placeStocked refrigerated items Operated trash compactorCleaned up spills and other messes as needed

Bagged groceries for customersCheerfully interacted with customers during check-outBrought carts inside from parking lotAssisted in end of the day clean upStocked bread