Christopher Mccarthy Email & Phone Number

New York, Ny, Us

Park Ridge, New Jersey, United States

Provide onsite and remote technical support to end users, resolving hardware, software, and network issues on workstations, laptops, smartphones, and other devices.Configure, deploy, and maintain PCs, laptops, printers, barcode scanners, and mobile devices to ensure optimal performance.Document technical issues and resolutions, ensuring clear communication with management and escalating complex cases when necessary.Assist with upgrades and configurations of Windows desktop environments to improve system performance and user productivity.

Albany, New York, United States

Provided support to the Active Directory team by assisting in user account creation, group policy implementation, and troubleshooting authentication and authorization issues. Gained hands-on experience in managing New York State's complex directory infrastructure.Actively participated in various technical projects, including system upgrades, security enhancements, and infrastructure maintenance.Gained insights into IT security practices within an enterprise setting, understanding the importance of information security

Long Island City, New York, New York, United States

Implemented security measures such as access controls, encryption, and multi-factor authentication in collaboration with IT teams.Detected unusual behavior by analyzing security logs and event data, and when required, started incident response procedures promptlyConducted routine vulnerability scans and security assessments to locate any systems, applications, and infrastructure weaknesses