Christopher Mccooey Email & Phone Number

Ireland

Dundalk

• I am currently employed as a Network Operations Centre supervisor at Vesta Payment Solutions. Vesta Payment Solutions is a leader in the world of online fraud protection. We work with a wide range of partners from big.
• Managing team performance.
• Mentoring NOC engineers.
• Managing production Incidents of all severities from onset to resolution. Including writing… Show more I am currently employed as a Network Operations Centre supervisor at Vesta Payment Solutions. Vesta Payment.
• Managing production Incidents of all severities from onset to resolution. Including writing and publishing Major Incident Records, MIRs, and Root Cause Analysis, RCA, documents using the ITIL framework.
• Work and communicate with partner support teams and key stakeholders.

Dublin 1

• I was employed IT Operations Team Leader for Camelot Global. Camelot Global manage and monitor the Irish National Lottery’s gaming network. My role combines the role of a team leader and a computer operator. Key points.
• Managing incidents and outages.
• Writing procedural documents.
• People management.
• Communicating with key stakeholders.
• Prioritising tickets and requests.

Dundalk

• I was employed as IT Support Technician by LAN Consultants. The company is small IT support company that provides IT support across a number of different sectors including education, financial, tourism and.
• Responding to tickets issued from a centralised helpdesk.
• Proactively responding to previously unknown IT… Show more I was employed as IT Support Technician by LAN Consultants. The company is small IT support company that provides IT support across a number of different.
• Proactively responding to previously unknown IT issues.
• Network, Server and Desktop troubleshooting in an windows environment
• Apple Mac and IPad Maintenance.

Dundalk

• I have worked in a number of different departments in Vodafone starting as a part time customer service representative in the pre-pay customer service department to successfully obtaining a full time position in the.
• Helping with customer billing queries.
• Processing billing changes.
• Explaining Vodafone’s wide ranging product… Show more I have worked in a number of different departments in Vodafone starting as a part time customer service representative in the pre-pay customer service department to.
• Explaining Vodafone’s wide ranging product and services
• Promoting customers sales and upgrades.As a customer operations support team representative of my main duties include:

Bachelor Of Science (Honours) In Computing In Information Technology Management, Computer Science, 2.1

Key modules include • Enterprise Architecture. • Strategic Information Systems. • Service Oriented Architectures. • I.T. Systems.

Bachelor Of Science In Computing In Networking & Support, Computer Science, Merit 1

Key modules included: • Computer Networking. • Network Design & Troubleshooting. • Network Management. • Wireless Technologies. • Computer.