Christopher Mccooey Email & Phone Number

Ireland

Dundalk

I am currently employed as a Network Operations Centre supervisor at Vesta Payment Solutions. Vesta Payment Solutions is a leader in the world of online fraud protection. We work with a wide range of partners from big worldwide household names to small businesses. My role as supervisor has a wide range of responsibilities which include:• Managing team performance.• Mentoring NOC engineers.• Managing production Incidents of all severities from onset to resolution. Including writing… Show more I am currently employed as a Network Operations Centre supervisor at Vesta Payment Solutions. Vesta Payment Solutions is a leader in the world of online fraud protection. We work with a wide range of partners from big worldwide household names to small businesses. My role as supervisor has a wide range of responsibilities which include:• Managing team performance.• Mentoring NOC engineers.• Managing production Incidents of all severities from onset to resolution. Including writing and publishing Major Incident Records, MIRs, and Root Cause Analysis , RCA, documents using the ITIL framework.• Work and communicate with partner support teams and key stakeholders.• Participate in on call incident management rotation.• Help drive high priority Problem tickets.• Participate and, when required, host Change Advisory Board meetings.• Work closely with operational and development teams.• Leverage monitoring tools, such as Splunk, to help maintain production stability.• Perform limited 2nd & 3rd level support.I also have experience working with typical on premises IT environments and cloud environments such as Microsoft Azure and Amazon AWS. Show less

Dublin 1

I was employed IT Operations Team Leader for Camelot Global. Camelot Global manage and monitor the Irish National Lottery’s gaming network. My role combines the role of a team leader and a computer operator. Key points of my role as a team leader are:• Managing incidents and outages.• Writing procedural documents.• People management.• Communicating with key stakeholders.• Prioritising tickets and requests.• Performing Lottery draws.The technical side of my… Show more I was employed IT Operations Team Leader for Camelot Global. Camelot Global manage and monitor the Irish National Lottery’s gaming network. My role combines the role of a team leader and a computer operator. Key points of my role as a team leader are:• Managing incidents and outages.• Writing procedural documents.• People management.• Communicating with key stakeholders.• Prioritising tickets and requests.• Performing Lottery draws.The technical side of my role require:• Good understanding of Networks, switches, routers, VPNs• A competency of AIX and Linux Operating Systems• A understanding of VM servers and V Sphere monitoring tools• Experience of managing windows servers• Experience of using Server, Application or Network Management tools• A knowledge of SAN storage and its system toolsI was involved in the role out of the National Lotteries new terminal system and help with identifying potential issues and processes to deal with them. My role also offers first line support to the National Lottery’s contact centre in dealing with customers who are experiencing issues with their terminals. For this good communications skills and the ability to figure out complex issues from limited information is essential. Show less

Dundalk

I was employed as IT Support Technician by LAN Consultants. The company is small IT support company that provides IT support across a number of different sectors including education, financial, tourism and construction. My primary role was to provide desk side support to schools and institutes of education run by the Louth Meath Education and Training Board. My duties included• Responding to tickets issued from a centralised helpdesk.• Proactively responding to previously unknown IT… Show more I was employed as IT Support Technician by LAN Consultants. The company is small IT support company that provides IT support across a number of different sectors including education, financial, tourism and construction. My primary role was to provide desk side support to schools and institutes of education run by the Louth Meath Education and Training Board. My duties included• Responding to tickets issued from a centralised helpdesk.• Proactively responding to previously unknown IT issues.• Network, Server and Desktop troubleshooting in an windows environment• Apple Mac and IPad Maintenance.• Computer hardware repair.• End User training.• Liaising with 3rd party vendors to resolve customer issues.• Keeping site documentation up to date and updating knowledge basesWhile not in Louth Meath Education and Training Board schools I was involved in IT projects such as cable, Server VOIP installations. I also provided on call support to LAN consultants other customers. The role required that I be quick and efficient to identify issues from limited information. Customer understanding and constructional interaction is essential in my role. Show less

Dundalk

I have worked in a number of different departments in Vodafone starting as a part time customer service representative in the pre-pay customer service department to successfully obtaining a full time position in the 2nd line customer operations support team within a year of employment.When I was a pre-pay/bill pay customer service representative my duties included:• Helping with customer billing queries.• Processing billing changes.• Explaining Vodafone’s wide ranging product… Show more I have worked in a number of different departments in Vodafone starting as a part time customer service representative in the pre-pay customer service department to successfully obtaining a full time position in the 2nd line customer operations support team within a year of employment.When I was a pre-pay/bill pay customer service representative my duties included:• Helping with customer billing queries.• Processing billing changes.• Explaining Vodafone’s wide ranging product and services• Promoting customers sales and upgrades.As a customer operations support team representative of my main duties include:• Troubleshoot, diagnose & resolve customer coverage issues• Provide 2nd line support for the Vodafone website and functions of the website including webtext, Vodafone e-mail, online store and top up transactions.• Provide 2nd line support for Mobile phone data issues which includes Vodafone Live! (a compressed version of the internet for mobile phones), Vodafone’s Internet service provider access point (full version of the internet for mobile phones), private access points for corporate accounts and Multimedia messages.• 2nd line support for text messages and related services.• Provide support for advance billing issues where a customer account has not been set up correctly on the back end billing systems or that a package is not preforming as expected.• Coaching front line customer service representatives when they are experiencing difficulties with customer queries.• Provide support for specialised Vodafone services like the Vodafone 360 and Vodafone Music manager.As the customer operations support team was one of the most efficient call centre teams we also were trained in and covered the Retail support, Data support and Administration teams before those teams were outsourced. Show less

Bachelor Of Science (Honours) In Computing In Information Technology Management, Computer Science, 2.1

Key modules include • Enterprise Architecture. • Strategic Information Systems. • Service Oriented Architectures. • I.T. Systems.

Bachelor Of Science In Computing In Networking & Support, Computer Science, Merit 1

Key modules included: • Computer Networking. • Network Design & Troubleshooting. • Network Management. • Wireless Technologies. • Computer.