Technical Support Team Lead
Current
Nov 2023 - Present
AeroLeads people directory · profile
Christopher Mccune Email & Phone Number
Technical Support Team Lead at Silverfort
at
Silverfort
1 work email found
@imprivata.com
1 phone found area 781
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Team Lead at Silverfort
Location
United States, United States, United States
Who is Christopher Mccune? Overview
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Quick answer
Christopher Mccune is listed as Technical Support Team Lead at Silverfort at Silverfort, based in United States, United States, United States. AeroLeads shows a work email signal at imprivata.com, phone signal with area code 781, and a matched LinkedIn profile for Christopher Mccune.
Christopher Mccune previously worked as Technical Support Team Lead at Silverfort and Game Developer at Self-Employed. Christopher Mccune holds Aa, Visual Effects, Animation, 3D Modeling from The Academy Of Art University.
Company email context
Email format at Silverfort
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{first_initial}{last}@imprivata.com
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AeroLeads found 1 current-domain work email signal for Christopher Mccune. Compare company email patterns before reaching out.
Profile bio
About Christopher Mccune
Support Leader with a highly focused work ethic and a passion for learning, innovating, and problem solving. Proven track record of leadership excellence to tackle the toughest of challenges. Quickly learns and masters new technologies, processes, and procedures all the while identifying efficiency gaps to drive expected outcomes and success.
Listed skills include Computer Animation, Troubleshooting, Maya, Animation, and 44 others.
Current workplace
Christopher Mccune's current company
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10 roles · 16 years
Christopher Mccune work experience
A career timeline built from the work history available for this profile.
Game Developer
Current
Self-Employed
In my spare time, I create games on the side as a co-game developer. I primarily handle story/writing, UI, 3D/2D art, music/audio production, marketing, etc. My goal is to self-publish indie games.
2018 - Present
~8 yrs 4 mos
Senior Manager, Customer Support
- Imprivata is a digital identity company for healthcare and mission critical industries providing secure access management solutions built to solve the world's most complex ecosystems.
- Leads team of Technical Support Engineers and Developers
- Supporting over 600+ large and small Customer accounts (US & International)
- Handles over 50k cases per year maintaining above 9.0+ Customer Satisfactions score
- Oversees acquisitions, new/existing product integrations
- Works with team to develop applications to increase efficiencies
Feb 2022 - Nov 2023
Customer Support Manager, Americas & Apac
- Oversaw US & APAC Support, enhancing global presence
- Integrated Coveo into Salesforce, boosting efficiency (KCS Principals)
- Created 20+ technical documents/videos for internal trainings (CX Teams)
- Awarded for innovative Hack-a-Thon ideas
- Worked to Develop enduring Cloud Incident Playbook
- Optimized and reimplemented case tracking in Salesforce and Jira
Apr 2016 - Feb 2022
Customer Support Team Lead
- Created manager tracking standards with key metrics
- Implemented InContact call center application and on-call system
- Recognized in TSIA (Technology & Services Industry) presentation as exemplary performer
- Boosted SLA to over 95% from 80% range working with team
- Managed soft skills training for customer communication
- Exceptional case management, team role model
Nov 2014 - Apr 2016
Technical Support Engineer
- Monitor, track, report, and resolve performance, environment, and configuration issues
- Assist Engineers on network and configuration related issues
- Work closely with the Support team to resolve issues quickly and efficiently
- Troubleshoot, test, and resolve application related profiles (Single Sign On)
- Capturing various types of log data to better resolve issues
- Testing, staging, and troubleshooting production/test servers
Sep 2013 - Nov 2014
Customer Support Representative
- Handled incoming calls, routed cases to Technical Support
- Managed customer account-related cases
Mar 2013 - Sep 2013
Senior Game Advisor / Game Advisor
Customer service and consultation/sales of games to customers. Originally hired for November and December holiday season but retained by GameStop due to exemplary performance and strong knowledge of games and systems. Competently juggle multiple priorities while providing professional customer support to the general public in a fast paced environment.
Oct 2008 - Mar 2013
Contract Job
Infranor Inc.
Animated/Edited film clips for a Motion Control Tradeshow.
2010 - 2010
Shift Leader / Csr 4 Star
Worked night shifts. Store closing, managing, customer service, etc.
Aug 2005 - May 2008
3 education records
Christopher Mccune education
Aa, Visual Effects, Animation, 3D Modeling
The Academy Of Art University
2 Certificates, 3D Animation & Game Art And Design
The Center For Digital Imaging Arts At Boston University
High School Diploma, Animation, Graphic Design
Wilmington High School
FAQ
Frequently asked questions about Christopher Mccune
Quick answers generated from the profile data available on this page.
What company does Christopher Mccune work for?
Christopher Mccune works for Silverfort.
What is Christopher Mccune's role at Silverfort?
Christopher Mccune is listed as Technical Support Team Lead at Silverfort at Silverfort.
What is Christopher Mccune's email address?
AeroLeads has found 1 work email signal at @imprivata.com for Christopher Mccune at Silverfort.
What is Christopher Mccune's phone number?
AeroLeads has found 1 phone signal(s) with area code 781 for Christopher Mccune at Silverfort.
Where is Christopher Mccune based?
Christopher Mccune is based in United States, United States, United States while working with Silverfort.
What companies has Christopher Mccune worked for?
Christopher Mccune has worked for Silverfort, Self-Employed, Imprivata, Gamestop, and Infranor Inc..
How can I contact Christopher Mccune?
You can use AeroLeads to view verified contact signals for Christopher Mccune at Silverfort, including work email, phone, and LinkedIn data when available.
What schools did Christopher Mccune attend?
Christopher Mccune holds Aa, Visual Effects, Animation, 3D Modeling from The Academy Of Art University.
What skills is Christopher Mccune known for?
Christopher Mccune is listed with skills including Computer Animation, Troubleshooting, Maya, Animation, 3D Modeling, Video Games, Texturing, and After Effects.
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