Christopher Mcfee Email & Phone Number

Tampa/St. Petersburg, Florida Area

Provide end-user account administration, OS, application and hardware technical support for 7,000 global users. Provide remote support via LogMeIn Rescue Console. Process Service Now incidents. Approve BU hardware purchase requests for new hires. Leverage batch deployment for bulk account admin operations. Developed mail merge templates for new-user notifications. Re-instituted Employee Purchase Program (EPP): re-imaging out-of-warranty laptops for employee resale. EPP tasks include asset management and disposal, laptop re-imaging, establishing guidelines, managing request queue.

Morgan Stanley Sales & Trading Summer Intake Program, Ny Ny

Managed 175 laptops for over 350 Summer Interns (May through August). Supervised one direct report. Maintained Intern rosters on SharePoint site. Collaborated with several BUs such as HR, Market Data, Multimedia, Facilities, etc. to support training sessions. Handled user accounts, imaged laptops builds. Developed desktop certification scripts, registry tweaks, and created numerous batch scripts to streamline bulk operations. Configured client/server software for Trading Simulation Game; responsible for maintaining laptop inventory.

New York, Ny

Managed desktop migrations for multiple Business Units from Windows XP to Windows 7; collaborated with Project Managers on migration tasks; managed SCCM to schedule advertisements for USMT profile captures and restores; packaged and tested applications (via internal tools); audited Juriba Dashworks reports to analyze and manage user-assigned applications; remotely resolved migration issues for pilot users; assisted Win 7 build team with OS imaging to resolve compatibility issues; managed Dell technicians to provide on-site end-user support for Day-1 deployments.

New York, Ny

Consultant at Morgan Stanley

Ny, Ny

• Performed QA testing of application and other software updates for 500 users.• Coordinated firm-wide initiatives and BU projects, roll-outs, patches.• Projects included Outlook Mailbox Management, XP SP3, .Net 4.0, MS Group Chat, Desktop Power Management.• Provided PerTrac Analytics support: managed data-feed download scripts from vendor to update internal SQL dBs; managed license keys; worked with vendor to resolve various issues.• Provided level three support for onsite and remote clients. • Maintained offsite BCP machines; also laptops and desktops in computer lab; developed loaner laptop policy.• Developed batch script to remotely shut-down 600 workstations for building power-down.• Developed scripts to streamline computer certifications, minimizing errors, reducing turnaround time by over 40%.

Bachelor Of Business Administration (Bba), Management Information Systems, General

Carried 12 credits as an evening student, while maintaining F/T employment. Didn't really have time for extra-curricular activities.

Certificate Of Completion, Audio Engineering, A+

Academic and Lab curriculum, with concentration in recording studio technologies, electronics, acoustics, etc.