•Align vendor hardware inventory planning for enterprise customers by determining current/future volume requirements and sharing forecast-related information.•Manage and oversee reverse logistics processes.•Lead and implement continuous improvements initiatives affecting vendor performance relating to fulfillment and hardware management.•Address and resolve ordering escalations directly with the vendor.-Liaise with internal teams and vendors to resolve issues in a timely manner.•Liaise with Operations Readiness to prepare for new product introductions.•Develop plans for ongoing evolution of fulfillment process.•Manage ongoing vendor relationship for compliance and performance to company standards and aligns internal initiatives to 3rd parties.•Manage vendor operational performance as well as performance linked to service levels•Monitor performance and engagement levels by visiting vendor sites on a consistent basis to review performance, action plans to meet and exceed.

• Collaborate with third party warehouse Discover to investigate hardware and shipping issues to minimize negative customer impacts.• Perform ongoing quality analysis and identify performance gaps to increase order execution quality.• Effectively Support and Manage the RD escalation support inbox to triage any issues that arose from the service delivery process.• Continuously seeking opportunities to optimize internal processes for the Order execution team which has resulted in a seamless order activations flow from end to end and increased UPH.• Provide floor support for the ESD Wireless consultants while providing Coach Back opportunities. • Prime for completing UAT for various projects within the team.

• Responsible for processing a range of orders, effectively ensuring new and existing customers receive the best customer experience• Constantly seeking challenges and opportunities to change, innovate and improve the status quo• Outstanding analytical and problem solving skills; distinctive open mind to proactively troubleshoot and also tackle issues as they arise• Analyze account offers to ensure customers are receiving features and discounts subject to the negotiation of their contract• Troubleshoot issues as they arise, meeting our service level agreements and securing new and existing business

•Responsible for coordinating event planning, marketing and promotions of all events in the GTA monthly.•Managed all Trade Show operations including event preparation, assigning staff and establishing marketing and promotion protocols.•Assisted customers with the initiation of new accounts and document preparation. •Managed large volumes of calls while maintaining a high level of professionalism.•Responsible for all direct marketing activities including packaging and mailing promotional information and inserts to prospective and existing clients using Pitney Bowes Mailing Solutions equipment and software.•Updated and maintained customer database in order to provide weekly accurate client activity reports.•Maintained and managed the inventory of all office supplies and promotional materials.