Christopher Mcguire Email & Phone Number

Edinburgh, Gb

Edinburgh, Gb

Linköping, Se

Responsible for the successful delivery of all the IFS Unified Support service portfolio offerings to customers within a single, named IFS industry vertical including all services that IFS deliver to both Cloud and on premise customers to support the normal usage of their IFS services (including support, availability, latency, performance, efficiency, monitoring, and emergency response) - Creating and maintaining operational models and capacity plans for the Cloud and Support teams - Maintaining business continuity plans and skills distribution models to ensure continuous 24x7x365 delivery of all service commitments- Collaborating with the wider IFS leadership team to build maturity plans to help grow and scale the organisation to meet business demands- Ensure teams comply with best security practices and constantly assess potential vulnerabilitiesand risks- Produce data driven improvement plans to demonstrably increase the efficiency and quality of the services- Working to drive automation in all aspects of the service to drive down cost of operation and drive up both quality of service and customer satisfaction levels- Ensuring Unified Support teams adhere to all customer contractual SLAs in terms of system availability and in- Working to improve common processes and documentation to drive continuous improvement in team performance and in overall service delivery

Linköping, Se

Managing a multi-country team consisting of DevOps and Site Reliability Engineers who provide support, security and administration for a Software as a Service (SaaS) cloud based application platform.Using modern cloud technologies and automation tools within the Public Cloud (Azure) space to architect and provision full stack data-centres (i.e. Domain Controllers, Firewalls, Load Balancing, ADFS, DB Servers, AzureSQL, Application Servers...) with 24/7 availability.- Working with customers and peers to scope future environment designs- Architecture of Data Centres in Microsoft Azure (ensuring security and functionality)- Migration of environments and databases from on-site or across cloud platforms (public & private)- Configuring all levels of the Azure network (VPNs, Azure NSGs, VNETs)- Scoping and providing WAF and DDoS solutions- Configuring HA via Network Load Balancing (F5 VE, Azure Load Balancers, Front Door)- SQL Server (AzureSQL PaaS and IaaS) platform design, support and maintenance- Supporting, maintaining and provisioning Linux and Windows based web servers

Edinburgh, Uk, Gb

Managing SaaS Support and DevOps Teams providing support, security, administration, architecture and migrations for a Software as a Service (SaaS) cloud based application platform (assyst).Using the cloud technologies and devops tools in both public cloud (with Microsoft Azure) and private cloud across the globe to design and provision full data-centres (including Domain Controllers, Network devices, ADFS servers, DB Servers, Application Servers).This includes but is not limited to:Working with customers and providers to design and scope environments Architecture of Data Centers in Microsoft Azure (ensuring security and functionality)Planning and implementing migrations of environments from on-site or across cloud platforms (public & private)Configuring networks (S2S VPN, Azure NSGs, VNETs, VPN Gateways)Firewall configuration and support as well as DDoS and WAF designConfiguring Network Load Balancers (F5 VE, Citrix Netscalars and Broccade)SQL Server (PaaS and IaaS) platform design, support and cluster configuration (Always On, TDE)Supporting and installing Linux and Windows based web servers

Edinburgh, Uk, Gb

Maintaining, designing, configuring and supporting a Software as a Service (SaaS) cloud based application platform (assyst) solution. Working with various 3rd party cloud providers to design and provision full environments (including Domain Controllers, Network devices, ADFS servers, DB Servers, Application Servers)This includes but is not limited to:Working with customers and providers to design and scope environments suitable for there needs and identify all the technical requirementsPlan and design migration of environments from on-site or across cloud platformsConfiguring site to site VPN connectionsFirewall configuration and supportConfiguring Network Load Balancers (Citrix Netscalar and Broccade)SQL Server platform design, support and cluster configuration scopingSupporting and installing Linux based web serversAuthentication solution scoping and configuring including Kerberos, SAML, LDAP (VPN)Managing the internal resources and staff to provide a professional service to customers to ensure requests are dealt with in a timely manner and that new work is completed within strict SLAs.

Edinburgh, Uk, Gb

Providing IT and Application support across a wide range of technologies including:SQL Server support/configuration/maintenance (qualified MCITP SQL Server 2005 DB Admin).JBoss Web Application support (on Windows & Linux based systems).Oracle Database Server support.Extensive knowledge of the assyst Software suite Support os a SAAS based environment providing 24/7 cloud based computing.Support and Maintenance of Windows based client and server operating systems.

Tampa, Florida, Us

Providing internal IT and Telephony support including Microsoft Exchanges, SQL Server, Microsoft Office, Siebel, SAP and various CRM tools. Worked with PBX telephony systems and supporting/configuring NICE voice recording systems. Extensive hardware work with network patching on CISCO routers