• Led a team of three-plus team members, achieving an estimated 20% or more improvement in project delivery efficiency, resulting in at least 25% reduction in rework due to errors.• Navigated project risks and resource constraints through strong project management skills, ensuring on-time delivery of high-quality project deliverables.

• Managed expanded a project's scope for weekend team scheduling and communication, leading to an estimated 20% improvement in team coordination, and ensuring smooth operations.• Developed and owned two Standard Operating Procedures (SOPs) for new project implementation, improving knowledge transfer and workflow efficiency by an estimated 30%.• Acted as a Subject Matter Expert (SME) for new team members, facilitating knowledge transfer and accelerating their onboarding process by a minimum of two months.

• Streamlined operations and reduced knowledge gaps through enhanced project deliverables, leading to an estimated cost savings of $550/month or more.• Improved project deliverables (SOPs and program artifacts) through continuous feedback and iterative refinement, resulting in more efficient workflows and a stronger knowledge base.• Provided consistent, proactive support to the team for the position's tenure, mitigating resource limitations and ensuring successful project execution.

• Maintained a 90%+ monthly quality score for 17 consecutive months, exceeding quality assurance (QA) goals.• Optimized call-handling processes for nine specialty clinics, contributing to increased departmental efficiency an estimated 5% and exceeding customer service expectations.• Coordinated a cross-functional scheduling project for four siblings, resulting in synchronized appointments that saved 24+ hours of total patient wait time.