Chris Mchugh Email & Phone Number

Brisbane, QLD, AU

Providing strategic advisory services to insurance and related industries on growth, acquisition and optimisation opportunities

Brisbane, Brisbane, AU

• In a climate of increased regulatory and legislative reform, I was appointed to integrate claims into the personal injury portfolio and lead the combined operations of Workers Compensation, CTP and Travel insurance.
• Improved underlying insurance result by $110m;
• Improved RTW in all WC schemes delivering 10% improvement to WC loss ratio;
• Achieved market leadership in market share, underlying insurance performance and customer; outcomes, maintaining market leading status for the workers compensation (WC) and CTP businesses;
• Championed the digitisation of the CTP purchase pathway in NSW, leveraging agile solution development to significantly improving customer experience and quote to bind performance;
• Delivered a national customer (VOC) program to improve customer satisfaction levels, achieving leading NPS scores in multiple schemes.

Brisbane, Brisbane, AU

• With a mandate to transform the Australian Life Risk business in addition to leading the Statutory Portfolio, I led the organisational strategy, profit and loss, technical pricing, underwriting and scheme development.
• Improved underlying profitability of the Australian Life Risk business by 45%, enabling its successful sale by optimising the value of the asset and its risk profile;
• Facilitated the largest transition of claims in WC scheme history, encompassing deployment of file transfer technology, establishment of multiple operating sites, recruiting and training 300 new employees in 3 months;
• Exceeded staff engagement targets across the Australian Life Risk and core CTP/WP businesses through tailored engagement strategies to deliver on growth and performance objectives specific to their operating.
• Achieved market share leadership in CTP growing policies from 2.9m to 4.2m;
• Advocated for and enabled delivery of CTP scheme reform in ACT;

Brisbane, Brisbane, AU

• With Suncorp embarking on a strategy of simplification and optimisation across the business, I was appointed to develop the concept for a personal injury business, merging WC and CTP as an integrated statutory.
• Doubled market share of the CTP business with new market entry into the ACT and SA and market share growth in NSW, leading government engagement and strategic development to eventually establish a position as the.
• Led new market entry strategy and negotiations into SA and ACT CTP markets;
• New market entry delivered additional $170m revenue and 500,000 new customers P.A.;
• Led technology build of claims workflow and policy infrastructure for SA CTP
• Exceeded profit and margin targets every year consistently contributing highest margin by LOB;

Brisbane, Brisbane, AU

• Responsible for the national workers compensation claims operations and end to end management of the 'Managed Funds' claims contracts in NSW WC and TMF as well as Vic Worksafe, my agenda was to optimise performance of.
• Developed and implemented strategy to achieve industry leadership in scheme performance. Transforming NSW WC from 7th to 1st in industry benchmarks.
• Achieved industry leadership in RTW performance across all schemes;
• Reduced operating expense by 20%

Brisbane, Brisbane, AU

Brisbane, Brisbane, AU

Various portfolio strategy roles across Commercial Insurance

Series of operational, investigative and managerial roles

Avira

Gaicd, Company Director

Bachelor Of Commerce (B.Com.)