Christopher Mcintire

Christopher Mcintire Email and Phone Number

Customer Service Professional | Technical Support Specialist | @ Mutual of Omaha
omaha, nebraska, united states
Christopher Mcintire's Location
Reno, Nevada, United States, United States
About Christopher Mcintire

Hello! I'm Christopher McIntire. I'm an eager individual with many years in the Call Center industry ranging from tech support all the way to luxury Call Centers. I'm originally from Southern California, but I moved to Las Vegas to gain all of my knowledge within this field. I have worked for many high profile companies such as Instacart, Barclays, and Playstation where I have utilized my skills by learning many different CRM tools such as Zendesk, Atlas, and Salesforce. Within those roles I have been promoted to numerous roles such as SME, Social Media Agent, Account Manager, and Tier 3 Specialized Customer Support (Management Role). Having worked in this industry for almost a full decade, I've gained many skills that have helped me progress to my next role within the industry, and I believe to be a fantastic candidate in any role within the Call Center industry. I was regularly in charge of a small team, and it is common for me that others look to me for guidance and understanding on topics as I have shown time and again that I adapt very quickly to change, and can apply knowledge easier than most.I eventually moved to Reno, Nevada to be closer with nature, experience new things such as going on hiking trails, seeing animals in their natural habitat such as Horses, Swans, Ducks, Fish, and other beautiful forms of wild life. It's amazing to be in this wonderful city because people have shown me here more than anyone else that they really care about this great small city. I enjoy socializing with people and also meeting regularly at employer events like how I would go to company meetings to meet the amazing people in my company and learn more about that. One meeting I got to meet a local celebrity at Top Golf in Las Vegas. With the latest meeting coming from Instacart Corporate, I know how important meeting face to face can be. We all shared in the memories, had great food, and most importantly improved moral.In every role I've held, I found it very important to communicate with everyone, and to get along. It helps builds rapport with your team members, and the goal should be FCR, and I make it my mission to let everyone know that I have an open door policy to information, and will often go out of my way to make sure that they have the information that they need as if I was taking the call. I've worked from the lowest level positions to some of the highest in my field, and when given the opportunity, I will excel passed expectations. I hope you're having an amazing day, and thank you for taking the time.Sincerely, Christopher A McIntire

Christopher Mcintire's Current Company Details
Mutual of Omaha

Mutual Of Omaha

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Customer Service Professional | Technical Support Specialist |
omaha, nebraska, united states
Employees:
7467
Christopher Mcintire Work Experience Details
  • Mutual Of Omaha
    Customer Care Analyst I
    Mutual Of Omaha Dec 2023 - Present
    Reno, Nevada, United States
  • Semper Solaris
    Appointment Setter
    Semper Solaris Sep 2023 - Nov 2023
    United States
  • S&S Activewear
    Packer
    S&S Activewear Apr 2023 - Jul 2023
    Reno, Nevada, United States
  • Chewy
    Forklift Operator
    Chewy Dec 2022 - Feb 2023
    Reno, Nevada, United States
    • Performed all warehouse laborer duties including picking, packing, counting, record keeping & maintaining a clean area.• Operated a forklift to move material through the facility as required.
  • Instacart
    Tier 3 Specialized Customer Support (Management)
    Instacart Aug 2021 - Nov 2022
    Las Vegas, Nevada, United States
    • Managed internal & external complaints & inquiries in a timely manner through chat & phone using Zendesk. • Maintained detailed documentation & spreadsheets using CRM software while processing internal customer & employee requests.
  • Barclays
    Account Manager
    Barclays Jun 2020 - Feb 2021
    Henderson, Nevada, United States
    • Successfully managed a portfolio of customers with delinquent loans, demonstrating strong interpersonal skills & empathetic communication.• Developed customized repayment plans tailored to the individual circumstances of each customer ensuring alignment with company policies & customer affordability.• Conducted both inbound & outbound calls, consistently maintaining an approachable & friendly demeanor to build rapport with customers.
  • Credit Acceptance
    Collections Specialist
    Credit Acceptance May 2018 - Sep 2019
    Henderson, Nevada, United States
    • Applied effective probing techniques to identify the underlying reasons for payment challenges & crafted personalized repayment plans that aligned with the company's policies & customers financial capabilities.• Spearheaded debt collection efforts, engaging with customers who were in arrears on their loans.• Demonstrated a strong sense of urgency & emphasized the significance of financial accountability to encourage timely debt resolution.
  • Sykes Enterprises
    Tech Support
    Sykes Enterprises Sep 2015 - May 2018
    Las Vegas, Nevada, United States
    • Maintained a customer-centric approach, actively listening to customer needs and providing effective solutions to enhance their overall gaming experience.• Achieved consistently positive feedback & high customer satisfaction ratings, reflecting the ability to handle diverse challenges and exceed customer expectations.• Provided exceptional troubleshooting capabilities for consoles, adeptly addressing concerns such as password resets, billing inquiries, and various gaming-related questions.

Christopher Mcintire Education Details

Frequently Asked Questions about Christopher Mcintire

What company does Christopher Mcintire work for?

Christopher Mcintire works for Mutual Of Omaha

What is Christopher Mcintire's role at the current company?

Christopher Mcintire's current role is Customer Service Professional | Technical Support Specialist |.

What schools did Christopher Mcintire attend?

Christopher Mcintire attended Truckee Meadows Community College.

Who are Christopher Mcintire's colleagues?

Christopher Mcintire's colleagues are Jim Mcgill, Rashmi Kusnir, Alejandra Aguilar Peralta, Donald Bruce, Mcneil Ito, Jo Ann Kurz, Steve Louis.

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