Christopher Mcintosh Email & Phone Number

Oakland, California, United States

provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers.

Richardson, Texas, United States

Irving, Texas, United States

• Analyze and resolve complex service requests; plan, configure, and maintain software and hardware to ensure security, integrity, and availability of vital data, applications, and email; manage and implement technical projects to ensure the highest customer satisfaction; document in ConnectWise ticketing system.• Responsible for creating and maintaining Microsoft 365 Exchange Mailboxes online via CSP and direct administrator access. Configure local and global policies to Microsoft Teams as needed per organization of 235 separate clients.• Install, configure, and manage permissions to multiple Logitech Rally enabled conference rooms, each requiring its own mailbox and calendar for reservations.• Ensure proper risk mitigation and accountability via management of Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise; manage Active Directory user accounts, security, and distribution groups.• Interact with end-users and coordinate directly with management to design and establish onboarding policies and procedures that improved operational efficiency by 50%.• Perform root cause analysis of operational issues and process inefficiencies or bottlenecks while troubleshooting technical issues for multi-user high availability organizations including performing eDiscovery. • Perform preventive maintenance, software/hardware upgrades, patch maintenance, troubleshooting, and firmware upgrades to ensure continuous operations of PCs, Macs, and 900 Windows Servers in high availability; virtualize VMware environment via vSphere.• Implement new physical and virtual servers on a network and updated configuration per organizational guidelines.• Provide vulnerability analysis, patching, and remediation of over 9000 network devices per best cybersecurity practices.• Utilize Datto and Veeam to ensure scheduled backup jobs are completed successfully and restored when needed.

Arlington, Texas, United States

• Designed, implemented, and managed information technology infrastructure for organization while troubleshooting end user technical issues to ensure continuous function and high system availability. • Performed event database configuration and management while identifying process inefficiencies thereby increasing accuracy and efficiency of processes by 30%.• Oversee vendor management, maintain relationships, and oversee deployment of systems over their entire life cycle.• Trained end-users and employees on technical procedures per management request to ensure up to date understanding of software, hardware, and database use while maintaining system documentation and standard operating procedures.

Fort Huachuca

• Maintained 100% accountability of equipment valued at $2M+.• Configured CISCO routers and switches across unclassified and classified networks, held TS SCI clearance.• Monitor and maintain networking systems to ensure availability for mission critical functionality. C4ISR capable.

Grand Prairie, Texas, United States

Maintained and integrated networks at central and remote locations. Worked directly with board of directors to implement and improve functionality and workflow.