Christopher Mclain Email & Phone Number

Tempe, Arizona, United States

1. Daily customer interaction (inbound and/or outbound calling).2. Review account documents to assess risk and help identify trends.3. Ensure compliance with underwriting policies and be familiar with constant changes in policy and procedures.4. Possessing strong decision quality skills and ability to grasp key points from detailed phone calls and reports.5. Utilize the proprietary software tools, as well as external tools such as consumer credit bureaus and other internet sources, to assist in the decision making process.6. Empathize. Understanding that every customer’s situation is unique. Ensuring they are comfortable when making the second biggest purchase of their lives online and sight-unseen is of the utmost importance.7. Keep records or prepare reports for owner or management concerning visits with clients.8. Provide information or refer individuals to public or private agencies or community services for assistance.Skills Acquired: Underwriting and/or customer verification experienceProficient in Google Suite and Microsoft Office.Experience using Salesforce.

Scottsdale, Arizona, United States

1. Work with multiple phone carriers and coordinate between the end user and thecarrier on a consistent basis2. Submit and check statuses of submitted pending port requests3. Send, scan, collect, organize, and update customer data; save and update customer'sfiles4. Contact customers by email and phone to communicate their porting statuses5. Submit trouble tickets to providers for any ported number issues6. Follow up with all customers to communicate incomplete or missing paperwork7. Submit all change requests with needed rejection information received8. Return any phone messages and reply to customers' emails.9. Take escalated customer calls

Phoenix, Arizona, United States

1. Enjoy an upbeat, fun and social environment; all while working hard when engaging oninbound phone calls with valued Discover Card members.2. Responsible for assessing and handling customers’ financial lending needs, obtainingand processing customer/account information and selling the features and benefits ofthe product.3. Assisting customers with completing the credit application and facilitating the variouscomponents of the application decision process (identity, verification, judgmentalreview), negotiating loan terms (loan amount, term, APR), gaining applicantacceptance of the offer, and building portfolio receivables by initiating loan activation.4. Consulting the individual needs of interested candidates, matching them with theproducts that best fits their needs, while creating a solution by leveraging productbenefits and obtaining applicant acceptance.5. Building customer loyalty through active listening, relationship building, andprofessional and persuasive communication skills.6. Ability to influence, creative problem solve and find customized solutions whileadapting to regular changes in a fast paced & structured environment.7. Navigating various computer applications, retrieving relevant information to respondto and service customer inquiries. Able to maintain a high level of knowledge withDiscover Banking products, technology/computer skills and marketing/promos.8. Produce extraordinary results measured by customer satisfaction, efficiency, callquality and established metrics.9. Multitasking at a high level, while effortlessly adapting to the ever-changing world offinance throughout the year with the ability to quickly acquire, comprehend and applynew information.

Phoenix, Arizona, United States

Scottsdale, Arizona, United States

Phoenix, Arizona, United States

Leadership Program: Minoring Within Music

Activities and Societies: Won "The First Lecture Series" for the Leadership Program

High School Diploma, General Studies