As a vital team member, I bring essential geospatial expertise, adeptly managing data, executing spatial analyses, and closely collaborating with various departments. In tandem with my colleague, we implement GIS solutions, significantly elevating informed decision-making.Facilitated the organization's migration to ArcGIS Enterprise, showcasing proficiency in configuring and deploying diverse components of the ArcGIS platform, including Web Apps, Experience Builder, Dashboards, Field… Show more As a vital team member, I bring essential geospatial expertise, adeptly managing data, executing spatial analyses, and closely collaborating with various departments. In tandem with my colleague, we implement GIS solutions, significantly elevating informed decision-making.Facilitated the organization's migration to ArcGIS Enterprise, showcasing proficiency in configuring and deploying diverse components of the ArcGIS platform, including Web Apps, Experience Builder, Dashboards, Field Maps, Insights, Story Maps, Survey123, Model Builder, Web Builder, and ArcGIS Pro.Serve as the primary point of contact and GIS administrator, overseeing all GIS-related inquiries, user setup, and system administration.Conduct face-to-face training sessions and develop comprehensive guidance documents for effective knowledge transfer and robust user support.Engage with customers and stakeholders across all organizational levels, ensuring effective communication and collaboration.Proactively address challenges within GIS projects, leveraging strong problem-solving skills for effective solutions.Accomplished in managing and processing extensive, varied datasets, navigating and rectifying data inconsistencies for accurate spatial analysis.Developed and implemented two vital web platforms for Dumfries & Galloway Council, serving as an internal hub and providing public access to datasets.Orchestrated and managed the GIS team workflow through Microsoft Teams Task Scheduler, ensuring meticulous task tracking and a streamlined approach.Proficiently navigate MS Office 365 tools, demonstrating seamless integration into GIS projects; explored Power Apps for enhanced functionality and user experience. Show less

Managed the upgrade of connectivity for 103 Primary School sites in Dumfries & Galloway Council, overcoming COVID-19 challenges. Led the Rural Gigabyte Connectivity Programme (RGC) and an internally funded initiative.Secured a £1.36 million grant for upgrading 35 rural primary schools, collaborating with the Senior Responsible Officer (SRO). Successfully sustained the Business Case throughout the project.Developed a specialized project tracking tool for each site, ensuring… Show more Managed the upgrade of connectivity for 103 Primary School sites in Dumfries & Galloway Council, overcoming COVID-19 challenges. Led the Rural Gigabyte Connectivity Programme (RGC) and an internally funded initiative.Secured a £1.36 million grant for upgrading 35 rural primary schools, collaborating with the Senior Responsible Officer (SRO). Successfully sustained the Business Case throughout the project.Developed a specialized project tracking tool for each site, ensuring meticulous documentation and efficient progress monitoring. Acted as the primary point of contact for internal and external stakeholders.Effectively managed staff and contractors, overseeing on-site arrangements with direct responsibility for supervision and coordination. Represented the Council in weekly meetings with key stakeholders, facilitating direct updates to the Education team and Senior Responsible Officer.Oversaw grant funding responsibilities, managed site finances, and ensured timely payments. Provided quality administration and document control.Mitigated risks through proactive planning, addressing potential delays from Openreach and CAPITA in advance. Employed a streamlined documentation sign-off process, preventing project delays.Cooperated with the SRO to stimulate demand in local communities through newsletters, social media, and leaflet distribution.Key Achievements:Delivered RGC Programme (35 Schools) and internally funded initiative (68 Schools), enhancing learning opportunities and access to online training.Established robust distance learning capabilities, enriching the educational experience.Encouraged increased adoption of gigabit-capable connectivity in rural areas.Pioneered efforts as the first in Scotland to deliver the RGC Programme, setting a precedent for innovative connectivity solutions and educational advancements. Show less

Collaborated with internal/external clients and the procurement team on diverse projects during initiation. Specialized in Lean Six Sigma process redesigns to enhance efficiency, managing tasks like ICT spending identification, customer service reviews, benchmarking, user satisfaction assessments, and contract management reviews.Responsibilities:- Supported internal/external customers by gathering project/system requirements.- Collaborated with procurement to write… Show more Collaborated with internal/external clients and the procurement team on diverse projects during initiation. Specialized in Lean Six Sigma process redesigns to enhance efficiency, managing tasks like ICT spending identification, customer service reviews, benchmarking, user satisfaction assessments, and contract management reviews.Responsibilities:- Supported internal/external customers by gathering project/system requirements.- Collaborated with procurement to write specifications, review supplier catalogues, and evaluate tenders.- Pioneered role development, efficiently procuring systems for various departments.- Served as the main contact for office moves/upgrades, identifying requirements, writing project plans, and coordinating with departmental teams.- Acted as the first point of contact for all project/system requests.- Developed options appraisals and evaluated software products.- Conducted process reviews and redesigns using Engage Process Modeller tool, adhering to Lean Six Sigma guidelines.- Learned, gathered, and presented technical data using business analytic software.- Provided effective program/project management.- Maintained and monitored key project mailboxes.- Offered quality administration and document control.- Provided system support for Performance Management software and Business Engage Process Modeller tool.- Completed outstanding tasks from the previous Scottish Wide Area Network coordinator role.- Assisted and led Benchmarking and User Satisfaction survey result processing and distribution.- Conducted a contract management review, developing an internal strategy and producing monthly reports for the management team.- Conducted a full ICT spend review to identify savings, created processes for annual information gathering, and presented findings to the Director using business analytic software.- Conducted an internal customer review, identifying improvements currently being implemented. Show less

I undertook a pivotal role in the delivery of the Scottish Wide Area Network (SWAN) project. This entailed coordinating the transition from our current provider to new provider across 220 sites within Dumfries and Galloway. Main Responsibility Summary:• Single point of contact for all internal and external stakeholders providing first class customer care. This includes a vast variety of major telecom providers, sub-contractors, subject experts, and internal staff… Show more I undertook a pivotal role in the delivery of the Scottish Wide Area Network (SWAN) project. This entailed coordinating the transition from our current provider to new provider across 220 sites within Dumfries and Galloway. Main Responsibility Summary:• Single point of contact for all internal and external stakeholders providing first class customer care. This includes a vast variety of major telecom providers, sub-contractors, subject experts, and internal staff. • Provided effective support to and deputised in the absence of the NGB (Next Generation Broadband) and SWAN Project Manager. • Direct management of staff including onsite working arrangements. • Delivered effective programme/project management by ensuring the control of activities and consistent reporting. • Provided excellent quality administration and document control. • Collated, analysed, and reported complex project documents. • Maintained key project electronic mailboxes.• Provided support to SWAN Billing team by confirming and validating the monthly bill from CAPITA. Raised invoices and orders for various partners such as Scottish Borders Council and National Health Service. • Identified and secured additional funding through internal channels for services post implementation ensuring alignment with both project and departmental budget control. • Created processes for maintaining and storing confidential information. • Led on weekly escalation meetings between key parties. All activity from previous meetings recorded and future work discussed to mitigate any potential risks to the project. • Managed monthly board meetings including affiliated tasks such as management of attendees, dates, times, and future agendas. • Designed, implemented, and managed new governance processes to ensure consistent practice. • Contract management for all 220 sites. The termination of previous Wide Area Network contract and transition to SWAN. Show less

Learning the role of Project Support Officer whilst acquiring valuable work and personal experience. I was responsible for supporting numerous programmes and projects within the guidelines of PRINCE2. Main Responsibility Summary:• Completed monthly progress updates for all responsible programmes and projects’, ensuring the information was accurate and relevant.• Contributed to project planning and management and ownership of issues and risks. • Provided effective… Show more Learning the role of Project Support Officer whilst acquiring valuable work and personal experience. I was responsible for supporting numerous programmes and projects within the guidelines of PRINCE2. Main Responsibility Summary:• Completed monthly progress updates for all responsible programmes and projects’, ensuring the information was accurate and relevant.• Contributed to project planning and management and ownership of issues and risks. • Provided effective operational support to programme/project managers. • Management and timely distribution of key project documentation. • Agenda creation and minute taking at project team meetings. • Created and updated new processes by developing guidance and good practice documentation. • Running and quality assurance of Monthly performance reports carried out for Management. • Provided administrative support to reception and Business Support team by directing visitors, answering calls, and arranging staff training. • Development of options appraisals and evaluations of various software products.• Designed and distributed quarterly staff newsletter. • Part of Total Mobile project team creating check lists for mobile devices using SQL Server. Show less