Christopher Mclendon Email & Phone Number

Durham, NC, US

JP

• Information Security Analyst II
• Provision and maintain user access to Fujitsu and client Blue Cross Blue Shield of NC and customer resources (UNIX, OS390 Mainframe, iSeries, PowerMHS, Siebel, Windows / Active Directory, Outlook Exchange).
• Manage Audit and Compliance Program processes (ASCP) for multiple platforms (UNIX, iSeries, Mainframe) for Blue Cross Blue Shield of NC.
• Assist with investigation and addressing customer escalations/ issues and at times serve as point of contact for other technology teams and service delivery management groups.
• Responsible for training 7 new employees.Information Security, Queue Manager (Additional responsibility: 9/2016 – Present)
• Maintain knowledge of applicable service level agreements.

Raleigh, North Carolina, US

• Maintained the North Carolina AOC Security Administration Mainframe and Internet database of all employees of the AOC, the judicial branch, law enforcement, and outside vendors as well as their access to all AOC.
• Created, updated, and deleted identifications, passwords, application access, and connections.
• Provided customer support to all employees of the AOC, the judicial branch, law enforcement, and outside vendors with regard to Security Administration issues.
• Performed audits for all 100 counties, which included the District Court, Superior Court, Clerk of Court, Public Defenders, District Attorneys, and law enforcement officers, ensuring that all current AOC records.
• Utilized the Service Desk ticketing program to create, track, and update all incoming calls and ultimately provide a resolution to all problems in a timely and accurate manner.

Raleigh, North Carolina, US

• Provide excellent IT and customer support for the State of North Carolina Judicial System users and all other incoming calls to the help desk call center.
• Provide troubleshooting for Windows NT 95/98/2000, Novell Netware, Citrix Mainframe/ICA connection clients, RACF ID’s, RJconsole, Office 97/2000, IBM LanDesk/Director remote monitoring tools, TN3270 and emulation.
• Utilize the Peregrine Service Center ticketing program to create, track, and update all incoming calls and ultimately provide a resolution to all problems in a timely and accurate manner.