Christopher Mcleod Email & Phone Number

Plymouth Meeting

Responsible for supervising a team of technical services personnelproviding service and installation activity. Meets the shop's Company's standard for QC measurements. Trains Technicians on test equipmentusage and troubleshooting techniques. Manages schedule coordination with NOC and ensures the proper completion of all scheduled or on-demandservice or maintenance work by coordinating and mentoring team on fairand business practical methods. Ensures system compliance to NCTA andFCC regulations and Comcast's minimum operating specifications including day-to-day procedures associated with compliance as it relates to CTTechs. Develops staff training quality measurement guidelines andminimum requirements. Supports and motivates technicians training bycontinually monitoring progress and training schedules. In conjunctionwith Manager, performs and conducts annual, bi-annual reviews along with providing an ongoing open communications with team to include coaching, mentoring, and career development on a daily, weekly and monthly basis.

Blue Bell