Christopher Mcmurray Email & Phone Number

Bloomington/Normal, Illinois Area

Provided quality reviews and feedback to up to 125 customer service agents, worked with teamleads to ensure they were addressing the correct opportunities to improve quality scores,provided our operations team with trend tracking and trend analysis, completed trend reportsand analyzed data to assist operations in developing action plans for combating performanceissues, assisted the training department with knowledge checks and provided feedback to theagents and trainers, hosted calibrations with our client to ensure our expectations were aligned,and conducted new hire interviews.

Bloomington/Normal, Illinois Area

Provided quality customer service for wireless business consumers via web chat, performedaccount analysis for consumers, made plan recommendations, explained bills, troubleshottechnical issues, sold devices and accessories, performed account maintenance.

Peoria, Illinois Area

I supervised the building, I made sure rooms were set up for events, unlocked and locked up the building, supervised the set up crews for events, answered the phones, answered peoples questions about the student center or the university, and took care of any problems that arose.