• 4+ years leading agile processes to support team members, facilitating product release, and utilized tools such as Jira by creating dashboards for working on features & Experience writing user stories for the Gateway Technology team (CIO) to deliver enhancements for the customer experience. Also experience with Confluence to help product owners and delivery coordinator with a sprint retrospective page comment for the digital onboarding team (SDI) for OBaaS and beneficial owners form for vantage system.• Enhanced reporting capabilities by creating detailed charts/graphs that show timeline of deliverables and how refined product requirements are implemented. • 4+ years demonstrating leadership in managing a team, acting as scrum master during the release of the “lifecycle online enhancements” implementing Agile methodologies including big room planning, feature refinement & prioritization, conducting interviews with team members, shareholders, and clients, sprint planning, daily standups, backlog refinement, release planning, team retrospective, the product vision, customer discovery, working with kanban, wire ware, and team engagement.• Continuously working with partners and stakeholders while tracking/recording all work effectively across all organizational levels and setting requirements for digital onboarding team and Technology CIO digital team via teams, confluence, SharePoint, or during sprint refinement meetings.• 3+ years of digital product management, product development, strategic planning, process management using tools like Figma, Mural & Tableau for building product experience for clients, change delivery, product onboarding experience, and management of product escalations. • Demonstrated ability to develop and execute short-term and long-term strategies related to effective and flexible use of people, systems, structures, processes.

• 9+ years of leadership in customer service demonstrated by on-the-job training and effective communication with customers to understand their needs conducted daily huddles, handled escalated complaints, and coached team members remotely and in person.• Managed budgets and expenses for businesses, contributing to financial optimization using CIV & sales force to manage customer experience and provide accurate information while providing red carpet customer service.• Ability to see the big picture across multiple work streams to connect the dots also being flexible and adjust plans quickly to meet changing business needs.• 3+ years of collections/recoveries, Customer care, fraud/claims, escalations experience through consistent work, on the job training, and balancing out each call to understand the customer's needs in that moment.

Assisting over 50,000+ customers reach there goals for business financing, account opening, and underwritinghandling a team of 45 (in office) and 60 team members (remotely) to educate, develop, and mentorsuccessfully lending over 500,000+ unsecured loans, lines of credit, and commercial real estate loans.

Offering products and services to over 100+ customers seeking new financial solutions such as checking, saving, cds, loans and more.creating outbound calls to potential leads and also underwriting mortgage, credit card,, unsecured loans and lines of creditpresenting powerful presentations for my team of 8 on tips and skills for more effective call handling

Educating, mentoring, and development of 10 entry-level team members for a 8 week time frame (two weeks of on the job training)providing resources to products and services to ensure knowledgeable customer service, and offering in the moment coaching for empathy, relatable verbiage, and call etiquette.

energetically answering 150 calls a day, educating customers on products and services that are offered.giving top-tier customer service to each customer. and was awared top performer twice in 2014 for providing excellent customer service to customers.

Create fully functional Python programs while understanding user inputknowlege loop structures, SQL, and conditionalsCorrectly execute operations in PythonWork with Python file handlingCreate and modify data structures in PythonManipulate strings and data

lead cashier serving 30+ customers a day, also training new cashiers and package stockers.maintaining product count and caclculating daily/nightly sales from the previous cashier including closing sales.stocking and lifting packages over 20 lbs. serving in products including but not limited to tobacco, acholic-beverages, food/snacks, and aperal.

lead line cook serving in open face dine in settingface pace setting allowing under 8 min cook time with attention to detail.high energy and warm greeting for customer experience