I joined SGS Ashby when they were trading as SVA Ltd and have supported the business through the transition period during the takeover by SGS Ltd.I have worked my way up through 1st line and 2nd line support roles to a position of team leader reporting directly to the IT Director, with exposure to all aspects of IT Support

Monitoring and reporting the status of consignments to TNT's high spending clients.Providing advice and solutions to resolve any issues which arise.Providing first line support for 5 major accounts, dealing with any queries or requests for information.Meeting KPIs and strict deadlines for resolving issues.Excellent customer service and communication skills.Extensive use of Microsoft office as well as several bespoke software programs.