Christopher Meck Email & Phone Number

United States

Chertsey, Surrey, Gb

Farmington Hills, Michigan, Us

Luqa, Mt

I was tasked by the CEO to transform Malta International Airport and to re-engineer our Customer Services department to enable growth, efficiency and accountability. One of our measurable goals was to achieve #1 ranked status recognition, as the finest airport in Europe, by ACI, Airports Council International. As I was hired with zero experience running an airport, I spent my first few months working side by side with all key stakeholders gathering critical information, opinions and developing strategic and tactical lists. By meeting and collaborating with my team to gain the knowledge and the ownership necessary to enable our initial first steps, I successfully laid the foundation for success. By building rapport and leveraging communications and leadership expertise I inspired trust and respect necessary to begin the initial work. We launched an internal personnel development and planned attrition plan which enabled overachievers to assume critical roles and for proven underachievers to exit our staff. A new operating structure was promptly authored, presented to the CEO, and was subsequently approved. In a very short period of time our passenger numbers began to grow, even in the off season, and overall satisfaction scores reported incredible improvements. One of the most important successes included our cost of operations remaining on target with forecasted and budgeted levels. These initial successes and many subsequent initiatives paid for the capital improvements necessary to further enhance our brand and satisfaction scores amongst all members and first class guests. Malta International Airport received the highest #1 ranked overall satisfaction score on record and we achieved our coveted status. This accomplishment was one of the most challenging but equally gratifying experiences in my career. I could not be more proud of what we accomplished, specifically working in a foreign country where I had never lived previously.

50 seats | Michelin Ranking | Modern Italian Cuisine | 30 direct reports | $3.2MM in annual revenues- Led a cohesive team of premium service professionals who took pride in ensuring every guest experience was exceptional.- Personally connected with guests, team members, owners and suppliers while sustaining a service culture to drive excellence and customer loyalty.

220 seats | French-Vietnamese Cuisine | 30 direct reports | $4.3MM in annual revenues- Initiated a comprehensive review of private dining menus and contracts to maximise revenue and provide all departments with necessary details to control or reduce costs.

120 seats | Steaks & Seafood | 20 direct reports | $2-$4MM in annual revenues

Chicago, Us

800-room convention-style property | 40-50 direct reports | $3-$4MM in annual revenues- Selected by Hyatt Hotels VP of Food & Beverage to train 50 employees at two separate properties on a new corporate-initiated dining concept.

San Francisco, Ca, Us

200 seats | 3-meal restaurant with a 60-seat lounge | 20 employees & 5 managers | $1 - $2MM in annual revenues

San Francisco, Ca, Us

- Executed pre-opening planning and training of all food & beverage hotel staff in the areas of of in- room dining, a la carte restaurant, banquet service and stewarding. - Developed and implemented training programs for 3 major boutique hotel businesses within Joie de Vivre: Domain Hotel, Sunnyvale, CA; The Dream Inn, Santa Cruz, CA; The Citizen Hotel, Sacramento, CA.

New York, Ny, Us

900-room convention style property | 6 food & beverage outlets | On and Off Premise Banquets with 40,000 sq ft of meeting space | 40 direct reports

900-room convention style property | 40,000 sq ft of meeting space | On and Off Premise Banquets | 40 - 100 direct reports | $18-$20MM in annual food & beverage revenues

900-room convention style property | 300-seats | 2-meal buffet and a la carte concept | 35 direct reports | $1.8MM in annual food & beverage revenues

Chicago, Il, Us

M.B.A., International Business

Lean Six Sigma Greenbelt & Blackbelt

Advanced Project Management, Pmp Preparation

Bachelor Of Science - Bs, Hotel-Restaurant, Institutional Management