Christopher Melrose Email & Phone Number

Magor, Monmouthshire, Gb

24/7 Technical Support:• Provide round-the-clock support, contributing to a technical escalation rota for timely responses to technical issues and incidents.Installation, Cabling, and Wiring Services:• Execute installation, cabling, and wiring services adhering to industry standards.• Furnish ground equipment and associated framework as per grounding standards specified by the customer.Cabling and Wiring Tasks:• Run cables, including power cables, fiber/ethernet cables, and console cables, ensuring proper connections to fuse panels, bays, panels, and jack positions.• Conduct cleaning and inspection of all fibers.• Label equipment and cables with aisle, shelf, and unit designations.Testing and Maintenance:• Connect test sets or test router to equipment for diagnostics.• Measure light levels and provide planned maintenance or circuit migration support.• Troubleshoot hardware problems on any device and perform racking and de-racking of installed devices.Power and Equipment Management:• Work with DC/AC power, including testing and troubleshooting.• Power cycle routers, servers, switches, and perform soft-booting of servers.• Perform POP housekeeping services, including quality inspections on final work at each network site.Supervision and Cage/Equipment Builds:• Supervise third-party subcontractors working at Points of Presence (POPs).• Execute cage builds and equipment installations.• Conduct rack builds, racking, and stacking of equipment.

Stamford , Ct, Us

Stamford, Ct, Us

Stamford, Ct, Us

Management of equipment via Telnet and SSH Configuration and troubleshooting of Point to Point and Multipoint to point Virtual Local Area Networks (VLANS) circuits.Configuration and monitoring of edge equipment via ICMP SFLOW and SNMP.Knowledgeable of OSI modelProvided technical support for all Business Class enterprise Fiber and VIP customersProducts supported includedTransport Services: Metro Ethernet, Optical, DWDM, CWDM, SONET, MPLS, DOCSIS, Ethernet over DOCSIS, install, configure, troubleshoot and maintain cell tower backhaul equipment for TWC.Voice Services: PRI, T1/DS1, DS3, Business Class Phone (Phone over DOCSIS)Coordinated network maintenance with Network Operations, Regional NOC Monitored bandwidth utilization, analyze traffic patterns/volume and make recommendations to management on solutions for improvement.Proactive tracking, isolation and resolution of network outages within SLAs. Coordinated with other departments (i.e. GNOC, RNOC, CEN, and RDC) on resolution of network issues.Documented new devices, data circuits, network diagrams, and company products.Development and Implementation of new company processes Hardware inventory and RMA coordination of under warranty devices.Install and repairs Cisco, Belair, HP, and Sonic Wall wireless device administration.Experience with single mode, multimode fiber optics both single and dual strand.Configuration and, management of layer 1, 2 and 3 connections of Cisco, Juniper, Alcatel, ADVA and Foundry/Brocade hardware.Documentation of all technical issues/solutions in company ticketing and database systems.Respond to Remedy/email tickets and service questions electronically in a timely manner. Circuit certifications using a JDSU T-Bird test sets and certify Optical fiber paths with OTDR.

Stamford, Ct, Us

Network Surveillance Specialist for all fiber and commercial Circuit for the MID-WEST Region of Time Warner Cable

Stamford, Ct, Us

Network analyst for all HFC plant for the MID-OHIO division of Time Warner Cable

Stamford, Ct, Us

Maintain and repair all HFC plant for the MID-OHIO division of Time Warner Cable

Stamford, Ct, Us

Install and repair cable TV in customers home