Managed the opening of a new dual concept restaurant. Cut labor costs from an average of 32% down to an average of 25%. Oversee day to day operations involving hundreds of cash/debit or credit transactions. Check in with each guest that enters to inquire as to their visit and if they have any concerns, complaints, or comments. Routinely evaluate employees and offer constructive criticism where necessary. Handle any customer complaints promptly and professionally offering complimentary items or discounts to ensure guest satisfaction and incentive for future returns. Close out cash drawers each night ensuring cash deposits and tip outs are accurate. Check servers closing work and correct any missed assignments. Check bartenders closing work and correct any missed assignments. Check kitchen staff closing work and ensure all food product is safely stored for over night hours, correct any missed assignments. Ensure all closing work for entire restaurant is finished before turning out all lights and locking all doors.

Greet Customers upon entering the restaurant, seat customers at comfortable tables either inside or on the patio Greet tables and explain the history of True BBQ and how we smoke all meats in house, we make our own BBQ sauce, and we have several hand crafted cocktailsTake customer orders and input them into the system making any changes needed for that customer's requestServe beer and create handcrafted cocktails for guestsResolve any issues the customers may have with food or drinks or serviceListen to any customer complaints and resolve as swiftly as possible to ensure service can return to normalIf problems persist, take extra measures to ensure guest had a positive visit to the restaurant (discounts, free dessert, free appetizer, etc)Process payments and handle cash transactions as neededProvide excellent customer service throughout every actionClean and prepare table or bar top for the next customers to come inAt the end of a shift, clean all the tables, sweep and mop the entire dining, bar, and lounge areasCheck all the servers and other bartenders closing work to ensure all procedures are followed and cleaning is held to the highest standard

• Utilize CCTV cameras to monitor store for any possible thefts or any other unsafe or dishonest situations occurring inside the store• Walk sales floor and stay aware of customer alert signals pointing towards thefts• Approach and apprehend shoplifters when necessary• Write incident reports for any internal or external thefts, and any accidents that occur inside the store's confines• Intervene in customer or employee disputes when necessary• Maintain a safe, friendly store for all employees and customers

• Travel to trade shows around the country to sell products in different markets and expand the brand name• Lead team of 2-3 persons to unload pallets, construct trade show booth, stage, product and register stands, and other necessary elements• Utilize register to run sales of products, answer any customer questions, provide professional opinion of products to use, keeps shelves and displays fully stocked• Lead team of 3-6 persons to quickly close down booth, deconstruct booth panels, register and product stands, and any other elements; then load all booth items, unsold products, and any other materials back on pallets addressed to be shipped back to the warehouse

• Prepare shipping boxes and necessary products for online customer orders each day• Pump 250-350lb drums of products to replenish warehouse stock and for large product orders to retailers• Arrange product on pallets for large product orders to be shipped to large retailers or smaller orders for trade shows and other promotional events around the nation• Oversee teams of 2-3 other persons to meet deadlines for large retailers or for rushes of online orders exceeding 250 orders in one day• Weekly product, necessary materials (packing materials, packaging tape, product boxes, etc.) inventory, and equipment checks• Utilize electric walk behind lift and gas powered forklift to load and unload trucks and arrange pallets inside the warehouse to maximize warehouse workspace• End of day checks of equipment for any possible maintenance, ensure all orders have been shipped, clean and sanitize all work tables and equipment, sweep and mop warehouse and front office floors, ensure all windows and doors are locked